Forum Discussion

AfricanShoe's avatar
AfricanShoe
4 years ago
Solved

HUT Champions/Rivals sudden disconnection

Product: NHL 22 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? EA Servers disconnecting issues when playing HUT Champions Wh...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hello, @AfricanShoe and @antehbruins 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@brum234 

Did you try power cycling as I suggested earlier in this thread? Also, are you on a wired or wireless connection?

AfricanShoe's avatar
AfricanShoe
4 years ago
@EA_Aljo Yes I tried power cycling. And I am on a wireless connection. I don't have any issues with Rivals, HUT Rush, or any other HUT game mode other than Hut Champions. I also was finding the same disconnect issue with World of Chel too. As you can see in the screenshot I sent earlier my connection is great but I'll just randomly disconnect at some point in the game with no lag happening before the disconnect
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @AfricanShoe 

    Random disconnects are very common with wireless connections. Would you be able to switch to a wire or are you too far away from the router for one?

    • rb9y0c4o868o's avatar
      rb9y0c4o868o
      4 years ago
      @EA_Aljo this is a bit while later but i have these same issues and the game keeps saying ‘lost connection to other players’ and then it shows up as a loss. it has happened 3 times in the last 4 games and its pissing me off. ive done all your steps and i am on a wireless connection and am too far away from a router. is there anything I can do?
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @rb9y0c4o868o 

        If you're too far for a wire, that's probably the issue. You could look into a powerline adaptor. Those have been a good solution for many that are unable to play over a wired connection.

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