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AfricanShoe's avatar
AfricanShoe
4 years ago
Solved

HUT Champions/Rivals sudden disconnection

Product: NHL 22 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? EA Servers disconnecting issues when playing HUT Champions Wh...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hello, @AfricanShoe and @antehbruins 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

AfricanShoe's avatar
AfricanShoe
4 years ago
@EA_Aljo Yes I tried power cycling. And I am on a wireless connection. I don't have any issues with Rivals, HUT Rush, or any other HUT game mode other than Hut Champions. I also was finding the same disconnect issue with World of Chel too. As you can see in the screenshot I sent earlier my connection is great but I'll just randomly disconnect at some point in the game with no lag happening before the disconnect
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@AfricanShoe 

Random disconnects are very common with wireless connections. Would you be able to switch to a wire or are you too far away from the router for one?

  • rb9y0c4o868o's avatar
    rb9y0c4o868o
    4 years ago
    @EA_Aljo this is a bit while later but i have these same issues and the game keeps saying ‘lost connection to other players’ and then it shows up as a loss. it has happened 3 times in the last 4 games and its pissing me off. ive done all your steps and i am on a wireless connection and am too far away from a router. is there anything I can do?
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @rb9y0c4o868o 

      If you're too far for a wire, that's probably the issue. You could look into a powerline adaptor. Those have been a good solution for many that are unable to play over a wired connection.

      • rb9y0c4o868o's avatar
        rb9y0c4o868o
        4 years ago

        @EA_Aljoyeah my wifi is perfectly fine though… it just says ‘you have disconnected from other player(s)’ and kicks me out. would be fine if EA would find a way to fix it though. all other games including cod, apex, etc have no problems like NHL does. its happened 4 times in a row too… lost 80 rivals points🤣

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