I'd suggest you contact @EAHelp through Twitter. Unfortunately, it's not something we can help with on Answers HQ.
About the same thing happened to me in NHL 21. I've been playing HUT ever since it was introduced.
There was Jason Arnott 96 up and latest bid was 100 000 coins. I made a last second bid of 100 050 coins. Looked fine as the coins were deducted from my wallet.
I kept refreshing the auction items and did not see this Arnott auction coming back to market so no one else was bidding.
But after winning the deal, the card was nowhere to be found, inbox, bids won, unsuccseful bids...
I contacted EA help, four times altogether. The first three times I was told it was a server error and I should try to reinstall the game, which I did. The fourth time they told my purchase never occurred, because it was not seen in the logs.
I did not get the card, or the coins back.
Community ManagerHi there, @jussivee
I took a look at your account. I don't see where 100,050 coins were spent. We're very limited with assistance for this on Answers HQ. If you'd like it investigated further, you'll need to open a case again here. If they can't find any evidence that those coins were lost, they won't be able to replace them.
Community Manager
