HUT Trade Pile Issues [Updated 12/12/13]
We are currently investigating problems with the HUT Trade Pile and we are working on resolving these issues as soon as possible. If you have had issues with items disappearing from the Trade Pil...
Forum Discussion
Hello,
I have a little problem with the NHL14 HUT auction house. When I give a bid of a card and go to watch list to redeem my card later, it disappears even I've won the auction. So when I watch the card I've bid on when I'm at the watch list and the auction ends, the green mark appears that says I've won the auction but I can't redeem the card. Next when I press back and get back to the watch list, the card have disappeared and it looks like I had never won it. But my EA pucks are gone so I should have the card. So what is this problem?
Thanks to you who can solve this nasty problem!
Yea I only had enough pucks to buy a few contracts so I could play my next game... So didn't get my contracts or my pucks, had to spend real money in the store just to buy a pack of cards for a couple contracts, ugh!
We are aware of the ongoing issues with HUT and we are working on resolving them ASAP. I have posted a sticky on the subject: http://answers.ea.com/t5/NHL-14/HUT-Trade-Pile-Issues/m-p/1985901#U1985901 and we will update that post as soon as we have further information available.
Thank you for your patience and apologizes for the problems.
How do I know if i successfully submitted a ticket? I followed through the contact game adivisor feature and all it brought me to was the HUT guide
When you get to the screen with the HUT Guide etc, there is a button on the bottom right for "I Still Need Help". This will take you through to the contact options.
Really ?? Allow 14 days to work on your case ?? LOL
I just cannot bid anymore all my winning bids gets Expired and I lose my EA Pucks. Great job EA !!!
Same thing happened to me with a Kronwall card that I spent 71,000 pucks on. I hate spending so much time working on getting pucks just to see them disappear like that...
