HUT Trade Pile Issues [Updated 12/12/13]
We are currently investigating problems with the HUT Trade Pile and we are working on resolving these issues as soon as possible. If you have had issues with items disappearing from the Trade Pil...
Forum Discussion
So aside from my earlier problem from losing my Corey Perry( it has been resolved) I have another issue now!!! I have fully collected the Toronto Maple Leafs and still have not reviewed my 36k pucks! I have tried everything: quitting the game and restarting the game, play a few hut game then try again, open the collection and go through every card, I even tried selling a couple jerseys and cheap players and re bought them to see if it would register... Still nothing!!!
So if anyone has any other suggestions on what I could do please help me! Thanks!
So if anyone has any other suggestions on what I could do please help me! Thanks!
- Approved
Just got done talking to an adviser again and received info that will help anyone in the same boat as myself...
If you are like me and have been getting different case numbers and have talked to advisers via chat live several times do yourself a favor and wait to hear from the "Specialized Team."
They will contact you via email...
Every time you contact EA again you are basically delaying your case from being fixed and getting thrown into the back of the line again.
What happens is your case keeps getting moved around because it's being updated...
For example if you have your problem escalated and then contact EA via phone or live chat and they type in your case number it gets removed from the "Specialized Team" in order to be updated and has to be sent back to them basically starting the process all over again.
I was just explained this by an adviser on live chat and if I would have known that over a week ago then maybe I would have some type of resolution as far as my case goes.
I don't know if that's just a bunch of BS to get us off their backs or if it's substantial so I'm not saying 100% that's why some of us are having the same issues but I figured I'd share this with anyone who is having similar problems getting their players/pucks backs.
Kingsimz123 : Do you see the team completion date in your My Collection menu ??
