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bigal4458's avatar
bigal4458
9 years ago
Solved

HUT win counted as 'DISC' loss after game competed

I won a game last night 5-3 in HUT competitive season.  The game had completed and the 3rd period ended.  It went to highlights and then to the end-game screen.  When I exited out I was awarded no co...
  • EA_Barry's avatar
    EA_Barry
    9 years ago

    @bigal4458

    To clarify, we do not alter player win/loss records due to a connectivity issue, on your side or that of your opponent.

    You have taken the correct action in reporting the player suspected of wrongdoing and suggest you also report that player using the information at this link: https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

    We can and do take action against players who are reported for suspected cheating whenever appropriate.

bigal4458's avatar
bigal4458
9 years ago

That's great.  But again, I was told twice, by two different people that you have the ability and DO change outcomes when applicable.  And again, there was no disconnection, just how the game classified it.

I'm already in contact with someone at a higher level so I'm not sure I need your help anyway, but why tell me you won't alter the final outcome when others told me you can and do?

Niks_323232's avatar
Niks_323232
3 years ago

The same thing just happened to me, my last game of HUT Champs and I was on pace for 7 wins. In the 3rd period I scored my 8th goal to make it 8-4 and my opponent quit. It should just count as a win for me, but it counted as a DNF Win for my opponent and a loss for me. I’m so frustrated because now I’m knocked out of my Hut champs tournment. You can clearly see my team name “GNG” winning 8-4 when it goes and then shows that I apparently lossed the game. Absolutely ridiculous, get better EA.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Niks_323232 

    Did the game before this one end in a DNF also?

    • Niks_323232's avatar
      Niks_323232
      3 years ago

      No because my openent didnt quit, but I checked the guys account and he had like 7 DNF wins even when the score said that he was losing.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Niks_323232 

        We've seen this happen when the animation for the previous game's points didn't play. So, they've being adjusted in the next game. Was it just this one game that happened in? Unfortunately, there's nothing we can do about it, but I'd like to pass on the report to the team.

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