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marcshaddix's avatar
marcshaddix
6 years ago
Solved

HUT won't load

At the main menu, I click Hockey Ultimate Team, it loads for a while and then says: ERROR Failed to retrieve data; please try again later.  ERROR CODE: 24Da11847FB7E401-0000000000009999-E32787611...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hello, @marcshaddix.

    Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @marcshaddix.

Let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

marcshaddix's avatar
marcshaddix
6 years ago
@EA_Aljo So far it seems to all be working. Thanks so much!

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