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Vivando's avatar
Vivando
6 years ago
Solved

I don't get the emails from Origin/EA

Hey Guys! 🤔

Please help me with a very simple but frustrating problem!

Why I don't get the automatic emails from EA/Origin?

I would like to change my Origin name, or any of my datas, but there is a must to verify my identity trough a verification code EA has sent me, but I do not receive those.

I've checked all of my email folders (SPAM, Social media etc.) but there is nothing. I've waited days for the emails to arrive, but they didn't.

I have an official google mail account (@gmail.com) ... But I just don't get those emails with the verification code!

Any ideas why I don't get the auto-mails from EA? I can't change any of my datas on Origin this way.. 😞

3 Replies

  • Vivando's avatar
    Vivando
    6 years ago

    After an hour of hard work with live chat support, I was forwarded to a Tech Support EA colleague, called Matheusz. He was very kind and professional, the problem is solved!

    Btw: seems like it was a pretty exceptional bug, what made my account unsafe. 

    Great and fast advice from Aljo here, and then fast and pro solvation from support!

    Keep this work up guys! Thank you!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Vivando 

    You're very welcome! I'm really glad they got this taken care of for you. If you have any other issues, please reach out to us again. Have fun and stay safe!

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