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97RD97's avatar
97RD97
6 years ago
Solved

I keep getting disconnected during an online game.

Hello, whenever I'm in an online game I get this error message after it disconnects me. It only happens during EA games I play. Is there something I can do to fix this? LOST CONNECTION You have lo...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hi there, @97RD97.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @97RD97.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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