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littleschlegel's avatar
littleschlegel
6 years ago
Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...
Nagerade's avatar
Nagerade
6 years ago

He is the legitimate owner of the account and he tried going through the account recovery process. How do you recover an email that you don’t have access to. He first created the original email for his EA account years ago when he was a child. He doesn’t use that email address anymore and doesn’t have it linked to any of the email addresses he does use as an adult. 
so your saying there is just nothing he can do at this point?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@Nagerade 

He could contact the provider of the email account to see if they can get them access to it. If they can, they don't need to go through account recovery. Otherwise, they'll need to answer the questions in the webform with accurate information so the account can be recovered.

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