Forum Discussion

5 years ago

Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...

EA_Aljo
5 years ago
Hi there, @littleschlegel.

If you no longer have access to the email on the account, you'll need to go through the account recovery process. See this article for more information: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. Thanks!

EA_Aljo

Community Manager

5 years ago

@CareerAunt6661

The account you're posting with isn't locked or banned and it hasn't had any action taken on it by Terms of Service. You really need to contact an advisor so they can actually look up your account and try to assist with this. We can't do that through Answers HQ.

CareerAunt6661

5 years ago

@EA_Aljo How do I do that

EA_Aljo
Community Manager
5 years ago
@CareerAunt6661

You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

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I no longer have access to the EA account that my NHL 20 is signed into

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