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littleschlegel's avatar
littleschlegel
5 years ago
Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...
vertigo9666's avatar
vertigo9666
4 years ago

I was able to do it through a chat member .. 

you can update the email but have the PlayStation on to get the info they need to verify.. name bob and at least two ea sports games purchase date and last four of the cc used to purchase it.. under transaction history .. the date of purchase is displayed on all the PlayStation purchases .. use fetch my IP address to give them the user’s opinion address.. they should be able to verify it from all that..also use a new email like gmail to have them email the password reset.. once you do it successfully then restart the play station .. 

good luck 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@vertigo9666 

I'm really sorry for all the frustration with this. We definitely want you to be able to play, but you also have to verify you own the account. That's why you're asked some specific questions since the account owner should be able to answer them. I understand it's difficult to recall details from years past. You may need to do some deeper research into your past to find that information. Unfortunately, we can't help with account issues on Answers HQ. You'll have to continue working with an advisor.

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