Input lag

@Xlkash- 

We should go through some troubleshooting to see if we can get the lag cleared up. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

@Fredbooger 

Even though this thread is 60 pages long, there's a high amount of people with multiple posts so the actual number of reports is significantly less than it appears. Which is also still far less than the number of people not reporting any issues. We're still not finding any problems with our servers, but as always, we'll keep monitoring for them.

@Fredbooger 

We're aware this isn't the only place lag is reported, but you mentioned this thread as proof the problem is on our end. I'm just saying, it's quite a bit less than it looks. A quick search of popular NHL subs on Reddit doesn't have daily mentions of lag as well. Again, this doesn't represent the entire playerbase, but when there is a connection issue on our end, we see a far higher number of complaints across all platforms.

@Fredbooger 

I went back a few months. Also, the opening rounds of GWC is when a high amount of players are active and there wasn't an increase in reports of lag.

@Nohtan 

Next time you see a player outskated that shouldn't be, please get some video. So far, there hasn't been one provided that shows this is happening due to anything other than normal game mechanics. Being flatfooted or not having momentum from skating, turning or deking, fatigue, etc. Just because a lower-rated player scores on you, that doesn't mean the game forced it because it wants you to lose. Chances are excellent that in these situations if we could see a replay, there would have been mistakes made that lead up to the goal. A bad turnover, a missed hit, letting the AI play D for you, passing the puck out with your goalie when you should have taken a faceoff, etc. Without video, we can't truly see what happened. 

@Nohtan 

You're also playing HUT where ratings are inflated.

You can find instructions for providing video here.

@Nohtan 

No matter how much you spend, skill is still required to compete at any level. You can't just buy a stacked team and get win after win without being a skilled player. 

@Nohtan 

There is no bias. None whatsoever. If you have a video a game showing one team able to poke while the other can't, let me know. If pokes are connecting with the puck by one team and the puck isn't reacting, we need to see this so it can hopefully be addressed. So far, I'm not seeing any reports or videos of that though.

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@EA_Aljo wrote:

@Nohtan 

There is no bias. None whatsoever. If you have a video a game showing one team able to poke while the other can't, let me know. If pokes are connecting with the puck by one team and the puck isn't reacting, we need to see this so it can hopefully be addressed. So far, I'm not seeing any reports or videos of that though.

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This is just an incredible statement after 60 pages of people complaining. Of course there is bias, not in the game but due to the connection quality / netcode / lag compensation. I started playing again two weeks ago after a long break and the last weekend as well as Monday were absolutely terrible again, fat man lag and connection disadvantage all the way. And everybody basically has a stacked team so the shortcomings in connection quality are exposed clearly but I've been telling you this for the last couple of months so there is still a slight hope that somebody at EA has listened.

To make my case, just a small sample of what fun I had, down one goal late even though I outplayed my opponent and having a line full of 99 OVR players.

1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.

This only happens with a connection disadvantage, stable connect and I would have scored at least two goals here, probably three goals.

Complete game was like this, could have sent you more examples (we've have sent you lots of videos with evidence btw) but it's August and I don't worry about this anymore. All I can say it that usually one team has an advantage due to the connection / lag compenstation and one team has a disadvantage, that's pretty clear to me after having played way too many games.

But I'm a positive thinker, I'm looking forward to what EA is doing for NHL 23 to improve connection quality, especially in Western Europe.

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@prospero99c wrote:

 

1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.

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1. You can knock the puck loose by making contact with the stick. This is intended.

2. Bunting loses the puck from the defender contacting his stick when using DSS.

3. Incidental contact knocks the puck loose. The defender is in a better position to pick it up.

4. I'm not seeing an awkward animation. He goes to his backhand for the shot since there wasn't enough time to get into position to receive the puck on his forehand.

These are not related to the strength of the connection.

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@EA_Aljo wrote:

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@prospero99c wrote:

 

1. Hedman never touches the puck, only the stick of Stamkos. Stamkos looses the puck, animation is still the same as having puck possession for a short moment.
2. Bunting turns and looses the puck. How? I don't know. At least you can see the passing animation without the puck.
3. Turnover (strange animation at 0:25), Hedman passes to Bunting, he misses the wide open net with his one-timer.
4. Bunting cross-crease pass to Stamkos, awkward animation, easy save.

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1. You can knock the puck loose by making contact with the stick. This is intended.

2. Bunting loses the puck from the defender contacting his stick when using DSS.

3. Incidental contact knocks the puck loose. The defender is in a better position to pick it up.

4. I'm not seeing an awkward animation. He goes to his backhand for the shot since there wasn't enough time to get into position to receive the puck on his forehand.

These are not related to the strength of the connection.

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Ok, I disagree but I'll bite. First of all, can you please explain what DSS stands for? And let's assume all this has nothing to do with the connection, I am wondering: Why are you rewarded for bad poke checks? My players are losing the puck even though my opponent never comes close to touching the puck. Is that by design?

@prospero99c 

DSS is the Defensive Skill Stick. That is enabled by holding in RB/R1. Can you point out in your video when the puck is being lost when no one is coming close to it?

I'm talking about the stick touching the puck while my players carry the puck, that is not happening in the video. It's what you call incidental contact, so it's all RNG? My players could've kept the puck if the games decides that way?

@prospero99c 

I would need to see video of this happening. It shouldn't be unless you're deking without high enough ratings to pull those moves off.

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