Input lag

@EA_Aljo @EA_Blueberry 

This problem was brought to your attention (this time) in October. It is now halfway through January and nothing has been done.

You guys have decided to ignore this thread and have provided no help. All we have heard is useless troubleshooting techniques (doesn’t help when the problem is on your end) and that an update will be provided when something is found. How will an update he provided if you aren’t looking for anything. 3 months and you guys can’t do anything???

This game is plagued with bugs, and even ignoring the plethora of visual errors (too many to even be worth approaching) there are several game critical errors. 

Faceoff loops every few games, syncing problems are still present. AI that doesn’t react to the puck or doesn’t follow your strategies, among several others. How do these problems persist through the years? And how can we not get support for a game WE PAID FOR?

And why as soon as we asked about lag compensation you selectively ignored us but replied to others? Are we blocked? Or do you know this is the problem but choose to ignore it because you are allowed to fix problems that might hinder EA’s sales?

What is it? Why are we being left in the dark. Do your job. What’s the point of a support page if you guys just ignore us and provide zero support??

Looking for EA support like....

1/4 of the way through the game's life cycle, and what's deeply wrong with this game's online experience pales in comparison to what's wrong with EA's customer relationship. 

@Chaseinator5 

We don't ignore this thread, but we haven't been responding to it. That's because every time we do, it generates toxic responses. Nobody here wants to troubleshoot with us so the best we can tell you is to wait for an update. At this time, we're not finding any issues with our servers so there's nothing to announce.

On a semi-related note, I've been having some slight input delay myself for the last several months. It was something I got used to and just played with. Finally replaced my router and am seeing a significant improvement. I was previously using an older Nighthawk router, but upgraded to a newer Asus gaming router. I'm not saying there are no issues on our end, but in my case, replacing my old equipment made a big difference. Especially if you're using the equipment provided by your ISP, it might be good to look into replacing that with a better router and modem.

If we have some news on anything connection-related on our end, we'll make an announcement.

@EA_Aljo 

I think from what we’ve seen, the people on this forum are more than willing to work with you to troubleshoot this issue. 
@Fredbooger even replaced his entire internet setup to try to deal with this.

Are you using a wireless connection? That is great that was helpful for you, but from the comments on this post, most of us are already using top of the line internet subscriptions through wireless connections.

Also, as many have mentioned in this forum, this input delay is something that changes from game to game, which makes it extremely unlikely to be stemming from our own equipment.

What is your comment on lag compensation? It does seem weird that when I play certain people I am skating in mud but others I can skate freely and my players are much more responsive. It’s a tell tale sign when you pass and have to change your skating direction to chase after when you sent the puck and that player swaps are in the wrong direction. that the game you are playing has major delay, but that doesn’t happen every game. It also seems weird that when I matched with my friend with horrible internet connection that I had the worst input delay experience of my life, but the next game it was back to perfect.

Curious on your thoughts regarding lag compensation.

@EA_Aljo I appreciate you being transparent about you having input delay for the past couple of months. If that’s the case then you know exactly what we are experiencing but I think that at this point you’re only allowed to say so much. I quit the game a couple of months ago so it doesn’t matter to me anymore but it’s too bad if the company is limiting what you can say about it. If I play next year it will be when it’s free on ea access…I’m never getting burned again spending money on nhl unless the servers are either drastically improved or we go back to p2p.

@Fredbooger 

I improved my connection by getting new equipment. I was just pointing out how this can make a big difference. Especially for those still leasing equipment from their ISP.

@Chaseinator5 

I don't have any information on this.

DO NOT GO OUT AND BUY NEW EQUIPMENT. Was done posting on this forum but I cannot believe someone from EA put that on here that makes me so mad. I have done this for years since they switched to a server based HUT mode running through 3 ISP all running gig fiber, used ISP and top of the line gaming routers and other $4-500+ routers. I have zero issues with connectivity to anything in my house with numerous devices at the same time running HD video/youtube/netflix/etc. COD and any other non EA game has zero lag and is smooth as butter when playing any time of the day. I have done all trouble shooting on my end from EA's website and tech support. I've tried upnp on/off, different dns, dmz on/off, port forwarding, and changed every other setting imaginable on a router to try to find something that helps the game. It is 100 percent on EAs server. I've lived in 3 states and it's the same trash input delay. There probably is nothing wrong on their end that they can find on the server when looking, but clearly the servers are overloaded and people are routed differently to each server making every single game and time of day you play different. They need more servers or significantly increase the capabilities of what they currently have.

I'm done wasting time talking about the server delay, but what is another major issue that EA has to fix on their end and is clearly a ridiculous issue is the looping and syncing going on. Today alone it happened in about 4-5 games I played this morning. Probably more of an issue with their trash game code though so that's not getting fixed, or if it does something else in the game will break like always.

On Thursday, connect in HUT Champions was fine, Saturday was not good but I think my opponents had the same connect (=players were slower as well). Lost one game when NHL crashed (back to the dashboard) right after the faceoff...anyway, got my 11 wins, basically no point to continue playing because the rewards are so bad afterwards (another thing EA hasn't looked at) but I played anyway this Sunday.

Big mistake...First game, was down 1:2, faceoff-loop started but we were able to continue. I scored two goals, leading 3:2 at the end of the 2nd period, the game lost connection to the EA Servers, didn't count. Played another game, got my first win, afterwards I played against the first guy again, same thing, lost connection during the 2nd period, game didn't count. Lost my next two games against stacked teams, connection was terrible, one game I lost 3:4 because I couldn't win faceoffs (another sign that the connect is bad, you lose faceoffs even if you counter them), the guy scored two goals with the faceoff cross-crease one timer. The other game I quit after his Hedman managed to score a Wraparound goal on me, I was just chasing his players with my fat man lag, couldn't do anything.

My last two games which I lost were against a guy who had 16 minutes TOA and I had 4 minutes. I saved some videos from that game, actually I saved the complete game to send it to EA because it's a prime example of the connection problems, but why bother? His players seemed to be twice as fast my players. He was able to play behind the net all game long and all I could do was defending.

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@EA_Aljo wrote:

@Chaseinator5 

We don't ignore this thread, but we haven't been responding to it. That's because every time we do, it generates toxic responses. Nobody here wants to troubleshoot with us so the best we can tell you is to wait for an update. At this time, we're not finding any issues with our servers so there's nothing to announce.

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I don't believe that, if you check the connections/dropped packets on the servers or compare traffic with other days, I am certain something would show up this Sunday. Or the technicians don't monitor stuff like that (which they should). Another reason why I don't believe that is that the faceoff loop has been in the game for years and it made a comeback. The new players overlay during the faceoffs was removed from the game due to the desync issue, until today, it was not added back in. Tons of bugs and glitches are still in the game.

In the end, I see a pattern and that is that EA doesn't care.

And of course we want to troubleshoot but we already bought new routers, new cables, changed router settings etc.,