Invalid account message megathread

Hello everyone,

I'm creating a megathread for the invalid account issue many of you are having. The most common resolution for this is to reset your password by going to www.origin.com. If that doesn't help, and if you have access to the email on your account, please use one of the following methods to contact support:

Open a case with an advisor here.
Send a DM to @EAHelp through Twitter.
Go to facebook.com/eahelphub and send a private message

I'm also gathering as many of these threads as I can and merging them here.

Thanks!

-Aljo

EA_Aljo
5 years ago
@kevown8999

Have you tried resetting the password for your EA account? If so, and it's not working, make sure you're resetting the password for the right account. The one you're posting with hasn't played any of our games so if you're resetting that one, it's probably the wrong account. You'll need to find the email for the EA account you play on and reset that. If you don't know, try contacting a live support advisor here for assistance.

62 Replies

SlumbCity
5 years ago
Hi! I can’t play online modes on nhl because my psn is ineligible. Is there a solution for that problem? Please help
MichaelDK
Seasoned Ace
5 years ago
Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.
Contact support, for account problems.
https://help.ea.com/en/
or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub
casper1134117
5 years ago
Went to website... no help,
Went to Twitter, sent PM ... no help
Went to Facebook... no help
If so many people are having this issue, why isn't it resolved, or why is there not answers to fix on the website which you keep directing people to?
MichaelDK
Seasoned Ace
5 years ago
@casper1134117
because that's the place, you can get the help.
even though you ask a EA person, on the Answers HQ.
he will tell you to. contact the support team.
you just have to wait, until it's your turn.
and support has temporarily changed their support hours.
to limit any risk to their employees.
so it will take some time, before you hear an answer.
MADMANMoB_OP
5 years ago
Account is invalid
EA_Barry
Community Manager
5 years ago
@MADMANMoB_OP

Try resetting your EA Account password. This will help in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times and too fast.

Contact us for help if you’re still having trouble.

Related Help article: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

Thanks.
princeofzeus779
5 years ago
Getting Account Invalid error when trying to play NHL. I can sign into the EA account via web browser with no issues.
**Update** I reset both the EA and PSN passwords - Am able to successfully authenticate into each one, getting error message via EA Logon saying that my PSN is Ineligible
princeofzeus779
5 years ago
This is the error message I get when launching NHL 20 - no logon prompt occurs within the game itself.
Dagobu
5 years ago
I am having the same issues. Can't play a single EA title on PSN.
I contacted customer support and the person on the other side assured me to just login through Origin, and reset my password.

He said within 20 minutes the account would be illegible again.

Well, guess what... It's not.
I will never be purchasing another EA title, ever again. Because I can't access multiplayer.
princeofzeus779
5 years ago
I already contacted an EA Advisor yesterday, was on the phone for over 3 hours in total. 2 people hung up on me after 30 minutes combined, the 3rd rep stuck it out with me, and they straight up said that since I played Apex Legends on my PS4 and PC that I can no longer play NHL. Somehow, that seems illegal.