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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago
Solved

Invalid account message megathread

Hello everyone, I'm creating a megathread for the invalid account issue many of you are having. The most common resolution for this is to reset your password by going to www.origin.com. If that doe...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @kevown8999 

    Have you tried resetting the password for your EA account? If so, and it's not working, make sure you're resetting the password for the right account. The one you're posting with hasn't played any of our games so if you're resetting that one, it's probably the wrong account. You'll need to find the email for the EA account you play on and reset that. If you don't know, try contacting a live support advisor here for assistance.

DoCtorJ305's avatar
DoCtorJ305
6 years ago

How am I suppose to BYPASS THIS? literally letting me log into my account.. JUST TO SAY MY ACCOUNT IS INVALID.. smh

DoCtorJ305's avatar
DoCtorJ305
6 years ago

CAN I SPEAK WITH AN ACTUAL PERSON TO HELP ME??? I PHONE NUMBER SOMETHING? I WANT MY * ACCOUNT THAT I PAID FOR

  • dustmann's avatar
    dustmann
    6 years ago
    Hello
    which email address indicate your links on the Ps4 / Xbox?
    Maybe it's there!
  • DoCtorJ305's avatar
    DoCtorJ305
    6 years ago
    @dustmann I can't get past linking my psn to my EA through the sign In tab. I'm able to log into my origin. And into my psn. Then when i go to log into origin and then to link with psn it says my account is invalid... I've tried resetting passwords multiple times just the past few days... I'm lost as of now as to what will help
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DoCtorJ305 

    Are you trying to sign in with the same email address of the account you're posting here with?

  • DoCtorJ305's avatar
    DoCtorJ305
    6 years ago

    Yes and It won't link my EA account with my PSN account when I try to link them. Says invalid account. Yes I changed to 4 new passwords and it still won't allow me to link. But I can sign in through each services individually... I can't make sense of it.. hence why I still haven't been able to recover just through linking and password recovery 

  • DoCtorJ305's avatar
    DoCtorJ305
    6 years ago

    I even went through the trouble of verifying my psn email and account to make sure that wasn't a problem... and I still can't link the two back together. I don't know how It got invalid in the 1st place as I was playing almost every day up until this point.. everything was normal

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DoCtorJ305 

    Most likely your PSN ID is already linked to another account. That would be why you're getting that invalid message when trying to do so. An advisor might be able to better help with this. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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