Main Menu Crashes
The game crashes before I can access anything on the menu, so the game is unplayable. Can log in to NHL 18 without issue, but NHL 19 freezes in me. I uninstalled and reinstalled the game. Same issue...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, all.
Are any of you installing the game on an external hard drive? I've seen situations where files are located on both the internal and external drive which can cause performance issues. It's best to uninstall the game off both (unplug the external and verify no NHL files are on the internal) and install it again on the internal drive.
If you have anything plugged into the USB slot, unplug it. Dongles and other devices like chargers can cause freezing/crashes.
It could be corrupted cloud data. Go to My Games & Apps>Highlight NHL 19>Press Start>Manage Game>Delete local and saved data. Then power cycle your Xbox One:
Power cycle your Xbox One:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
I'm having the same issue. I've re-installed, deleted local data, did a power cycle. I don't use an external hard drive, and nothing in the USB ports. Any other ideas?
- EA_Blueberry
We witnessed players for Madden getting stuck on the menu with that game but it was able to be fixed by changing their DNS.
Would you be able to try that to see if it helps get around the crashing for you?Here is how to do that: https://answers.ea.com/t5/Technical-Issues/Season-3-Zeel-s-Troubleshooting-in-depth-Guide/m-p/8310218/highlight/true#M53751
This did not work. Still crashes about 3 seconds after reaching the main menu.
- EA_Blueberry
Are you able to share the game to another PSN ID/Gamertag on your account to see if you can login under a different one? This way we can see if it's account specific?
