Forum Discussion

Rocked's avatar
Rocked
6 years ago
Solved

Missed lots of packs

Iv missed several daily calendar packs and couldnt collect rewards for over a week, can i get compensated?
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @Rocked 

    What is happening when you try to claim the free pack for the Advent Calander event? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

TTZ_Dipsy's avatar
TTZ_Dipsy
Hero+
6 years ago

You missed out as in you didn't log in and collect them each day, or you tried and received an error?

Rocked's avatar
Rocked
6 years ago

I recieved an error

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Rocked 

    What is happening when you try to claim the free pack for the Advent Calander event? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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