Forum Discussion

Larry_David28's avatar
Larry_David28
4 years ago

Missing cards from ultimate choice pack

Product: NHL 22 Platform:Sony Playstation 4 How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Refund my purchase What happens when the bug occurs? Lose card...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

Hey, @Larry_David28 

If you're still not seeing the items in the game try power cycling your console and try again.

How to power cycle your PlayStation console

  1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 5 minutes. Launch the game.

If they are still missing, please reach back out to our Support team for further assistance with your account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

  • Larry_David28's avatar
    Larry_David28
    4 years ago

    Hi EA blueberry,

    thanks for the response but I’ve tried this many times and still nothing.

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