Missing Coins after a Failed Bid. Nhl 17 HUT
Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug: Got into a Bidding war for a player after bidding back and forth the bid was a price i didnt want to pay so i didnt bid the auction ended and when i backed out to the main HUT screen i was given the money back for only 1 of my last 2 bids and shorted about 23.9k not much i know but to make that money by playing the game it would have taken about about 20 games at 25 mins a game so 8.71 hours to get that coin back so i contacted EA and was told to wait 24 hours for the "Servers to Sync" and my money would be returned so i did and no money was returned so i contacted EA again this time i was told that i needed a specialist and to message them back in 6 hours so i wait more only to be told that they will investigate it and when asked for a time frame i was told i cant have one because she doesnt know what the investigaters will discover...
How often does the bug occur?: Rarely (0% - 9%)
Steps: How can we find the bug ourselves?: I dont know... get in a bidding war with someone and wait till it happens. iv had about 50 bidding wars and its only happend once.
What happens when the bug occurs?: you loose coins it takes u hours and hours to get..... coins that ea charges real money for....
What do you expect to see?: less money then u had in HUT
i dont have a before picture.
I'm allmost certin that it was 23,900 coins but getting 21,950 back i will count this as a win. so here is the breakdown.
Lost Coins on Sept 28th at 7:30pm contacted EA asked to wait 24 hours for the Servers to Sync
Contacted Ea again Sept 29th at 9:30pm asked to wait again 6 hours for a speciailst to be available.
Contacted Ea again at 3 am, went over what happened , got transferred went over what happened again and at 5:15am i was told that if i want to continiue to be warned that if my case is to be found fraudulent my account will be suspended. i said no problem i just want my coins back.
Waited 24 hours
Waited another 24 hours
Waited another 24 hours
Recievied email from invistagater on Oct 3rd at 3:19 am saying i will get most of my coins back.
Dear Coop The Demon,
Thank you for contacting Electronic Arts Customer Support
My name is Laura and I am with the Specialist support team.
Sorry to hear about the missing coins , I have investigated your case and found the last bid was 21950 pucks. I have returned these pucks to your account.
I will be closing this case but please don't worry you can resume it again at any stage if you need to. Have a great day!We have closed this case for now . You can reach us at help.ea.com for further assistance
Regards,
Laura P.
EA Customer ExperienceIt is now 5 am and i still haven't been paid the missing pucks i will update this with how long it takes to acutally get the coins back in my acocunt.
Emailed Laura asking if she knew when they would be put in my account but no responce yet.
Got a responce from Laura, she said their was a glitch
Hi Coop The Demon,
Thanks for the reply and letting us know!
So sorry! Yes I just saw there was an issue with our system and the coins didn't go through!
You should now have them 🙂
Please log out and in again to HUT.
Your balance is now 81,962
Again really sorry for that, thank you for your kind patience, its really appreciated!Got my Coins at Oct 3rd at 5:07am
