Forum Discussion

Seasoned Newcomer

5 years ago

Solved

Missing HUT Squad battle reward coins

I got my 6 reward packs from HUT Squad Battles today but I did not get my 17500 in reward coins.

EA_Aljo
5 years ago
Hi there, @Sandstrom28.

I checked your account and I can see those coins were received. If you still believe they weren't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo
Community Manager
5 years ago
Hi there, @Sandstrom28.

I checked your account and I can see those coins were received. If you still believe they weren't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Sandstrom28
Seasoned Newcomer
5 years ago
I guess I will have to let it go because it’s happened before with Rivals rewards where I got the packs but I didn’t get the HUT Champions Points but I didn’t complain because that’s not a big deal to me. Maybe the coins were directly added to my existing coins and I didn’t notice but it definitely didn’t got to my inbox. The first thing I do before I open my packs from hut squad battle rewards is redeem the coins then open up the packs. It wasn’t there in my inbox.
Sandstrom28
Seasoned Newcomer
5 years ago
Thanks for the link and maybe I will pursue. I would like to get all my rewards when earned but at least I got the packs and those I value more than the coins.
EA_Aljo
Community Manager
5 years ago
@Sandstrom28

You most definitely received the coins. An advisor can give you better details though.