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IceRaptor13's avatar
IceRaptor13
4 years ago
Solved

Missing X-Factor Player

Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I purchased a Sean Couturier XF card from auction. About a week or ...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @IceRaptor13 

    This is an issue we're aware of. Duplicate items aren't showing individually. Hopefully, we'll see this addressed soon, but we don't have any other details at this time.

IceRaptor13's avatar
IceRaptor13
4 years ago

So until this is fixed I am just out of luck? Can't sell the card during a hot market and basically have to wait until this is fixed. Will there be any compensation for the time spent waiting?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@IceRaptor13 

I don't recall if this is a filter or not when searching on my collection, but if possible, you may be able to limit the search to tradeable items and then auction it from the search results.

  • IceRaptor13's avatar
    IceRaptor13
    4 years ago
    @EA_Aljo I have done everything. Using filters for tradable and non tradable items with no luck. I even took the tradable item and placed it at auction to see if that would then let me see the non tradable item. No luck. Once posted in the AH the item was gone. Once the item was back from the expired auction, the same issue is back with the duplicate icon present but without the additional card.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @IceRaptor13 

      Unfortunately, I can't think of anything besides selling the tradeable version. It's possible that would work, but I'm not going to guarantee it. The safest bet is to wait for this to be resolved. 

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