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kaczordbz's avatar
kaczordbz
5 years ago

My psn id is connected to Ea account that's not mine

Hi I have a big problem my PSN ID is linked with wrong EA account( and its not mine).
I contacted EA help about this and they only been able to tel me a email domain and it's "mail". I never ever had domain like that. EA help actually don't belive me I have/had only 2 emails and it's not them. They say they won't help me because I need to verified that EA account, how can I verified a account that's clearly not mine.
They next step was to send me to EA recovery team to recover Ea account that's Not mine shock!?

Recovery team didn't help because I can't provide enough information about that account,  obviously.
Instead of unlink my PSN from it. Really poor customer service. 

I kave done all steps they asked me to do and nothing.

Thats ea account is not mine all.you need to do is verified my PSN ACCOUNT and unlinked it from that FRAUD EA ACCOUNT.

On this point you sharing my data from my psn with some randome ea account and you refusing to unlink that account. Thats illegal and a crime against data protection. Can someone not a robot contact me please

Would be great if that would be a ea menager as i would like to put official complain.

14 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kaczordbz 

    We're unable to remove the PSN ID from the account without verifying ownership. I'm very sorry.

  • kaczordbz's avatar
    kaczordbz
    5 years ago
    @EA_Aljo You can verified my PSN ACCOUNT you can send a verification code on my private massage on PSN or like I offered to recovery team that i can send a video where I will log in to my ps that would be proof of email addres and ownership as i will have to put password in then i can show in that video my PSN ID I can record on it as well the problem I'm getting when i try to conect to EA on top of all that i can even show a massage that i got from EA to my ps massage with verification code. That video would have more information then necessary to proof that I own that PSN ID ACCOUNT. I think that would be more the 1000% of proof. Unfortunately I don't get any respond to my email that I'm sending to recovery team, they only sent one email after filling the form and end of conversation. I understand that you trying to protect that EA ACCOUNT witch is connected to my PSN ID and I fine with that BUT I just can't belive that company so big as EA have no option to verified JUST a PSN account
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @kaczordbz 

    We need to verify you own the EA account. Not the PSN account. I'm very sorry, but there's nothing we can do through Answers HQ to help with this.

  • kaczordbz's avatar
    kaczordbz
    5 years ago
    @EA_Aljo How you want me to verified EA account IF for 10 day I'm saying it's not mine. If can't help police will sort that out, plus i would like a detail's to put official complain about EA USLESS SERVICE

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