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snicolfritz's avatar
snicolfritz
Seasoned Newcomer
4 years ago
Solved

Network Connection Issue

Hey Team, I am growing BEYOND frustrated as I have been given the runaround be EA Support and PlayStation Support. I have not been able to access any EA game online features for months now. I have c...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @snicolfritz To check have you tried the following to see if you can connect?

    • Advanced connecting troubleshooting  
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Set up a Static IP  
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@ar3w97 

An advisor should look in to this. It's possible there is an issue with your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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