Never received my xfactor pack
I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you!
Forum Discussion
Exact same issue here bud.
I opened several tickets with EA
The first thing they always say did you redeem your pre-order code? This does not exist ofcourse.
Then they say the issue lies with microsoft. I contacted Microsoft and they see that i am entitled to the pre-order content. But how can they reward ingame content? So the loop clearly ends there and EA is responsible.
When i get back to EA its always step 1 and 2 again. It's maddening.
I have lost hope they will fix this.
I made several reddit posts describing the problem. It's an outrage paying extra and recieving no rewards and not being taken seriously.
EA_Aljo
Community Manager
Community ManagerHello, everyone. Did any of you load into both versions of the game? Content doesn't carry over between console generations. Pre-order content will go to the game you access first. As an example, if you played the Xbox One version first and then opened the Series X version, all the pre-order content would be on Xbox One. If this isn't the case and you haven't played both versions, you'll need to contact the retailer the game was purchased from to see if they can assist.
Hi Aljo,
Thank you for your reply,
I did not install or open the XBOX one version of the game. The pre-order bonuses should appear on my xbox series x.
Your suggestion of contacting a retailer is not helpfull at all, I contacted microsoft several times and they explained to me everything is alright along their end. Let me please show you one of their reactions.
Basically we at Xbox support, do not have any control with in game items as it is the game developer that loads them on the game account of gamers and for the game NHL, it is basically EA.
and another answer:
I can see here that we have received the same contacts with the same issue as yours and it seems that there is an ongoing problem with EA in delivering the items to gamers and since the game was just released fairly recently, there game system is still currently in a mess and having a lot of problems. Now, being part of the Xbox support for a very long time now, issues like this happens when a game is just released but they do get resolved after a few days or a week. Now, to be very honest with you Jeffrey, the best thing to do here is give EA a few more days to fix everything on their end and deliver the needed items since a lot of gamers are having the same issue as yours
EA should be transparant and helpfull about this, as it stands it's a complete customer service mess on this issue.
I refuse to accept your answer therfore and will keep adressing this issue on any channel that is relevant.- EA_Aljo
Are you gamesharing by chance?
- @EA_Aljo Hi, I’m in the same situation as the people above. Bought X Factor, only opened Series X|S version, did not get the bonuses included in the X Factor edition. I’m not gamesharing, but I was told by an EA Agent earlier this week that this was a known issue and to hang tight. Yesterday, however, I chatted with @EAHelp on Twitter and was given the same runaround to contact Microsoft.
- @EA_Aljo
I only downloaded series s/x version. Played the 10 hour trial & 3 day early access on the series s/x version only. Played the series s/x version Oct 15 & 16 still no preorder packs or points that I purchased. Check my download history.- EA_Aljo
Community Highlights
- EA_Aljo2 months ago
