Never received my xfactor pack
I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you!
Forum Discussion
@EA_Aljo Hi, I’m in the same situation as the people above. Bought X Factor, only opened Series X|S version, did not get the bonuses included in the X Factor edition. I’m not gamesharing, but I was told by an EA Agent earlier this week that this was a known issue and to hang tight. Yesterday, however, I chatted with @EAHelp on Twitter and was given the same runaround to contact Microsoft.
EA_Aljo
Community Manager
Community ManagerIt's not a known issue that I'm aware of. When it comes to not getting pre-order content, that's not something we can help with. Which is why you're being referred to Microsoft/Sony for assistance.
Microsoft is referring us right back to EA as Microsoft cannot control in-game content. It is infuriating to keep getting the run around from all different EA points of contact. Saying that it isn't a known issue is either an outright lie or just willful ignorance. I've seen dozens of different posts from people all in the same situation across this forum, twitter and reddit. This needs to be addressed or offer a path to refunding the difference between the standard edition and X-factor edition.
There is also no warning message or pre-release information about bonuses being applied to the first loaded version. I didn't even load up the XB1 version after purchasing the X-factor edition. Please view my post (that was moved out of it's own thread and into this topic for some reason. I assume to optically minimize the amount of threads complaining about the SAME issue that you claim doesn't exist). Would love to have someone reach out to discuss this issue further. I'm assuming that there is some flawed logic in the entitlement code for certain scenarios.
- @EA_Aljo I understand that, but regardless of whether it is a known issue, it is still an issue that plenty of us are experiencing. Based on others’ conversations with Microsoft/Sony, they can’t grant that content even if the license for the content is already tied to our accounts, which is why they are directing us to EA.
It’s not an issue with owning the license for the content; it’s an issue with the game granting us the content based on the license we own. That responsibility doesn’t fall on Microsoft or Sony. EA is willfully denying us our paid content and i know for a fact a lot of people experience this same issue. They are turning a blind eye hoping we go away.
Another alltime low for EA here.@EA_Aljo MIcrosoft can clearly see the entitlement to the pre-order content. That is not the problem. It is purely a faulty roll out by EA who messed up the dual entitlement thing.
No i do not game share, no i did not install or play the last gen version first.
Now do your job and provide customer service for the extra money we paid.Fix it please... same isssue
- EA_Aljo
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
- @EA_Aljo Been der done dat lol cpl times
