Never received my xfactor pack

@EA_Aljo 

Microsoft is referring us right back to EA as Microsoft cannot control in-game content. It is infuriating to keep getting the run around from all different EA points of contact. Saying that it isn't a known issue is either an outright lie or just willful ignorance. I've seen dozens of different posts from people all in the same situation across this forum, twitter and reddit. This needs to be addressed or offer a path to refunding the difference between the standard edition and X-factor edition.

There is also no warning message or pre-release information about bonuses being applied to the first loaded version. I didn't even load up the XB1 version after purchasing the X-factor edition. Please view my post (that was moved out of it's own thread and into this topic for some reason. I assume to optically minimize the amount of threads complaining about the SAME issue that you claim doesn't exist). Would love to have someone reach out to discuss this issue further. I'm assuming that there is some flawed logic in the entitlement code for certain scenarios.