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Teal_Shark88's avatar
Teal_Shark88
New Rookie
4 years ago

Never received my xfactor pack

I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you! 
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hello, everyone. Did any of you load into both versions of the game? Content doesn't carry over between console generations. Pre-order content will go to the game you access first. As an example, if you played the Xbox One version first and then opened the Series X version, all the pre-order content would be on Xbox One. If this isn't the case and you haven't played both versions, you'll need to contact the retailer the game was purchased from to see if they can assist.

Baxxg's avatar
Baxxg
Seasoned Rookie
4 years ago
@EA_Aljo
I only downloaded series s/x version. Played the 10 hour trial & 3 day early access on the series s/x version only. Played the series s/x version Oct 15 & 16 still no preorder packs or points that I purchased. Check my download history.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Baxxg 

    For missing points, wait 24 hours after they were purchased and then open a case with an advisor here if they still haven't shown up. As far as the pre-order content goes, an advisor can investigate your account to see if it was received or not.

    • piikerr's avatar
      piikerr
      4 years ago

      @EA_Aljo Does this apply to X-Factor bonus content (not the pre-order bonus)? 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @piikerr 

        If you're talking about the post launch X-Factor edition, you would need to contact the retailer the game was purchased from for assistance.

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