Never received my xfactor pack
I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you!
Forum Discussion
@EA_Aljo
I only downloaded series s/x version. Played the 10 hour trial & 3 day early access on the series s/x version only. Played the series s/x version Oct 15 & 16 still no preorder packs or points that I purchased. Check my download history.
I only downloaded series s/x version. Played the 10 hour trial & 3 day early access on the series s/x version only. Played the series s/x version Oct 15 & 16 still no preorder packs or points that I purchased. Check my download history.
EA_Aljo
Community Manager
Community Manager- EA_Aljo
If you're talking about the post launch X-Factor edition, you would need to contact the retailer the game was purchased from for assistance.
@EA_Aljo you are obviously in the dark about the problems we are experiencing or you are willfully lying.
I preordered my joke of a X-factor edition on 28th of september. I did not touch the Xbox one version in any form. I and many like me did not recieve our X-factor content nor will we recieve daimond packs in the future. We paid good money and we have absolutely nothing to show for it. Microsoft or any other retailer has NOTHING to do with this as they confirmed they could see we are entitled to the X-Factor extra content that ONLY EA can provide.
Now go inquire and show us that you are not here to be EA's excuse maker and come up with something tangible mate. This is a disaster how this is being handled and i will tell you that this will not go away.
- EA_Aljo
Just to reiterate, if you're gamesharing with someone, only the account that purchased the game will receive the pre-order content.
The same problem on PS. But I am only one here, I think.
Aye, people, we pay them respect for another 1 month development patch, we pay 100 bucks for it, but they treat us like s.When you get this packs, Ferraro won’t fill even the 4th line and all X-Factors cards will be in your roster, especially Mathews and Drai, cause McJesus, Crosby or Ovi never drop in them.
Listen, we are NOT gamesharers. We did NOT launch the old gen version BEFORE the next gen. You SHOULD move unopened preorder packs between the versions or untradeable cards of them. We paid for it. If your system or CS cannot do it, you are useless. Useless and somehow harmful mediators between player and company.
in 2016s we could move UT players between the teams and recover them if team was accidentally deleted. That’s what customer service was.
And what now? We can not do anything, did you try this stupid thing or that obvious one?
