Never received my xfactor pack

@EA_Aljo you are obviously in the dark about the problems we are experiencing or you are willfully lying. 

I preordered my joke of a X-factor edition on 28th of september. I did not touch the Xbox one version in any form. I and many like me did not recieve our X-factor content nor will we recieve daimond packs in the future. We paid good money and we have absolutely nothing to show for it. Microsoft or any other retailer has NOTHING to do with this as they confirmed they could see we are entitled to the X-Factor extra content that ONLY EA can provide. 

Now go inquire and show us that you are not here to be EA's excuse maker and come up with something tangible mate. This is a disaster how this is being handled and i will tell you that this will not go away. 

@EA_Aljo I've reached out to Microsoft multiple times and they've confirmed that I have X-Factor entitlement. They've reiterated multiple times now they've had a large number of reports of the same issue and that this is an EA issue as they don't control in-game content. I do not game share and there seems to be an underlying issue with edition entitlements if you pre-ordered the standard edition and upgraded to X-Factor post-launch.

This is getting quite ridiculous and even more frustrating that you're trying to deny a recurring problem that many are facing. At the very least acknowledge the issues, empathize with your community and look for a solution.

Hello, everyone. An advisor will need to perform an investigation on your account to see if there are any issues on our end. To do that, you can message @EAHelp through Twitter or open a case with a live support advisor here. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.

@EA_Aljo unless you clarify that the issue is being recognised it is of no use opening up anther ticket with Ea help. 
I have done so numerous times with zero result.

First thing they advice is sign in and out of your profile

Second they start about a Code we must have recieved to acces our extra content, which is nonsense. 
Third they say it's a problem at the retailer's end, which it is clearly not. 

So unless you say this issue is being recognised and needs inverstigation further i will not waste my time again creating a useless ticket. 

@mikeyrev99 

There's no change in protocol. We can't investigate accounts through Answers HQ. That's why I suggested contacting an advisor. If we have any news on an investigation into this, we'll make an announcement.

Edit: **Update**  Please send me a DM with your gamertag/PSN ID and which console you're playing on. We're going to look into this further.

Same issue here. No Chel xfactor preorder bonuses appeared for xbox series x version. Yes, I downloaded and played that version before downloading the xbox one version. When I launched the xbox one version, I received the bonuses. Lame EA

@EA_Aljo @mikeyrev99 @Teal_Shark88 @piikerr @tenojitsu 

Yesterday out of nowhere my content has appeared on the Xbox series X version. Ofcourse i am very happy it did.

But it leaves a sour taste in my mouth how this whole issue is handled. 

So much ignorance and lack of faith in the customer has been shocking. I have been going at this a full week and got nothing but closed doors and pointing the finger everywhere but at the heart of the problem, which is with EA.

The most annoying was the denial of the possibility that it could have been a problem with EA, which i could have comepletely understood. if they would have told me they needed some time to look into things. But the robotic and very uncompassionate managing of this case has made me very suspect of buying products of EA again. 

I sincerely hope that all of you who experience this missing content drama get what is rightly yours. As you have paid good money for it. 
If not please don't stop contacting EA. 

I also didn't receive my HUT Diamond Player Choice pack from my XBox One Standard Edition pre-order.  My Microsoft Order history says "You own this game" for "NHL 22 Standard Edition Pre-Order Content".  I tried contacting Microsoft but didn't get anywhere.  I'll send a DM to EA_Aljo.

@BSBully79 

I'm really glad to hear it showed up. I'm not aware of any changes on our end. It's possible there was an issue that Microsoft corrected. Regardless, it's just good that content has been received. If you have any other issues, please let us know. Thanks!

@EA_Aljo  Thank you

I truly hope you and the team stay alert and try to help out the unfortunate customers who still did not recieve anything.