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Teal_Shark88's avatar
Teal_Shark88
New Rookie
4 years ago

Never received my xfactor pack

I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you! 
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@mikeyrev99 

It's not a known issue that I'm aware of. When it comes to not getting pre-order content, that's not something we can help with. Which is why you're being referred to Microsoft/Sony for assistance.

Murphyyy1334's avatar
Murphyyy1334
4 years ago

Fix it please... same isssue

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Murphyyy1334 

    Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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