nhl 15 xbox one problems online
hey I bought nhl15 for the Xbox one, and every time I try to go online in any game type it will say: "failed to retrieve data; please try again later." why can I not access the online features? ...
Forum Discussion
I tired those steps. I will list what I did to make helping me easier.
Restart system
Forward ports
DMZ
Uninstall game
Delete profile
Delete update to game
I am at a loss and now it is to late to take the game back and get a refund for it. So EA needs to fix this I do not make money to spend on broken games. You know if it was just me then I might think it was my system but many people are have this same problem so it is not me it is EA. Fix this!!!!!!!!!!!!!!!
EA_Barry
Community Manager
Community ManagerIt may be worth contacting your ISP in this case, as suggested in the previously linked post.
- Approved
I have followed all of these steps and contacted my ISP and they said everything on their end is working and I still can't access the online features of the game
- EA_Barry
Do you have an active XBL Gold subscription and your parental controls set to adult?
- Approved
The same thing here. I also have PS plus and everything is set to adult on my end. Other ea games work on my system it is just this one I am having problems with. One of the main reason I bought this was to try it online.
- EA_Barry
Please make contact with an EA Game Advisor so we can check to make sure your accounts are okay.
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
