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Anonymous's avatar
Anonymous
9 years ago
Approved

NHL 17, Vertical lines (other games work fine)

Product: NHL 17
Platform:Microsoft XBOX One
Summarize your bug Vertical lines over everything
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Happens whenever we play
What happens when the bug occurs? Vertical lines
What do you expect to see? clear images of ice/players


 NHL 17 vertical lines

I am having a weird issue w/ NHL 17.

We just got a xbox1s for xmas and a few games (Madden 17, minecraft, battlefront, marvel lego, and NHL 17)

Only NHL17 has an issue- there are very fine gridlines over the entire screen- they are not on other people NHL17 that I have seen.  We exchanged the game and it didn't solve anything.  then we uninstalled/reinstalled new disk in case ti was part of download from original disk- still the same thing.

Any idea what to do from here?  the other games all are fine, so it seems like an issue w/ the game instead of the console to me.

Here is a screenshot (upside down- thank you iphone)

[Removed - Admin.]

4 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    OK, here is image (attached)

    iphone = upside down

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @Axs9911Sxa5483

    Hmmm, slightly odd.

    Was your console purchased from the region you play in?

    Can you test with another video cable or another TV, or even another XB1 on this TV/cable combination? (I know you say it is just this game)

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    Yes, game and console purchased at Target in our city.  I have tried itw/ HDMI that came w/ it and the one from the 'old' xbox 360.

    I will try it on another TV next, but since all the other games work fine I doubt it is a TV issue....