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Swit5552's avatar
Swit5552
5 years ago
Solved

NHL 18 connecting online never has everything else does

Why is NHL 18 the only game that won't connect on xbox 1?  
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @Swit5552 and @Hockeymn25 

    Can you guys try again? It's possible this is resolved now.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @Swit5552.

What troubleshooting steps have you performed so far?

Swit5552's avatar
Swit5552
5 years ago

Thanks for responding I followed so many its hard to remember xbox said it's the developer and ea had me follow many still didn't work. I'm trying installing from ea access maybe it wasn't connected to ea somehow.  Fingers crossed

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Swit5552 

    Ok. We'll start over then. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

    • Swit5552's avatar
      Swit5552
      5 years ago

      Nope stil l just nhl not connecting madden and nba connect just fine but I bought the system mainly to play my best friend in hockey online while quarantining in Detroit area 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Swit5552 

        I'd like you to take a look at the network settings screen on your Xbox. Please tell me what it says for the NAT and IPv.

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