Forum Discussion

Swit5552's avatar
Swit5552
6 years ago
Solved

NHL 18 connecting online never has everything else does

Why is NHL 18 the only game that won't connect on xbox 1?  
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @Swit5552 and @Hockeymn25 

    Can you guys try again? It's possible this is resolved now.

McCarty607's avatar
McCarty607
6 years ago

I know, me and my brother play online all the time, played just a few nights ago...then all of a sudden last night it won’t let me on. I don’t get it

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@McCarty607 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Also, try clearing your alternate MAC address as detailed in my previous response.

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