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Swit5552's avatar
Swit5552
6 years ago
Solved

NHL 18 connecting online never has everything else does

Why is NHL 18 the only game that won't connect on xbox 1?  
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @Swit5552 and @Hockeymn25 

    Can you guys try again? It's possible this is resolved now.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@Swit5552 

Do you have any PC games from us? That would be the only time Origin would show you have any games. It's not going to show console games.

I assume changing the IPv didn't help? Something else to try is clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Swit5552's avatar
Swit5552
6 years ago

Thanks for your help I'll keep trying stuff. If I could trade Madden and nba2k online working for hockey working I totally would.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Swit5552 

    We'll keep trying to get this figured out. If that doesn't work, try going to www.origin.com. Log in there and in the lower left mouse over your name. Then, choose EA Account. On the next screen, scroll down to the bottom of the page and let me know if you see a Revoke Access button next to your gamertag. If you do, hit that button and you'll be forced to verify your account again when you try playing. Once verified, it may work. Let me know what happwns.

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