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Anonymous
8 years ago
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NHL 18 HUT Failed to retrieve data

When I try to open Hut for NHL 18, I see this error code EE7437DD91E858E5-0000000000009999-16DACA6A084CB423. Tried restarting ps4 and reopening app. with no luck.

Any help would be appreciated.
Thank you

19 Replies

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  • Duece09's avatar
    Duece09
    8 years ago
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    Same for me. Played last night (3/18/2018) just fine. This morning gives me an error code a mile long (pretty sure I'm getting same error code).
  • Anonymous's avatar
    Anonymous
    7 years ago
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    I've been getting that same error message today. Played several games late last night no problem. Can't find a way to fix it
  • Anonymous's avatar
    Anonymous
    7 years ago
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    I have the same error code on PS4, tried logging into a different account and opening HUT and same thing happens. I'm still able to play online versus for whatever reason.

  • Anonymous's avatar
    Anonymous
    7 years ago
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    Same error, spoke to a rep and they want me to download a program on a PC I don’t have to run a trace. Told the rep I don’t have a PC, he said “Go borrow a friends”. I told the rep that all my other online games work fine but swears it’s my issue cause he says they can’t help without me getting this program to run a trace. Why should I have to have equipment that I don’t need to fix a issue they have.
  • Anonymous's avatar
    Anonymous
    7 years ago
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    Same issue, can’t play hut. Tried for 3 days now. They lost a customer.
  • silentk0420's avatar
    silentk0420
    7 years ago
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    Every time I try to load hut, this code appears failed to retrieve data and this is underneath EE7438DD91E858E5-0000000000009999-16DACA6A084CB423 I've gone thru ea support and they can't fix it this is beyond ridiculous
  • Anonymous's avatar
    Anonymous
    7 years ago
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    Have been getting error code since 5:30, it is now 9:00. Have done every form of trouble shooting still no success. They've really dropped the ball on nhl 18 this year.. Truly frustrating.
  • BeepBeepEA's avatar
    BeepBeepEA
    7 years ago
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    Same error here. Was in support chat for almost an hour. After walking me through setting up a new PSN ID account to get into HUT and receiving the same error, their response was, "Even they have received numerous cases like this. Please allow it sometime and seems like a server issue those issues often fix themselves pretty quickly. Also you can post here to help the studio get visibility of this issue - https://answers.ea.com/t5/Technical-Issues/NHL-18-HUT-Failed-to-retrieve-data/td-p/6697079". Thanks EA.
  • swisscheese74's avatar
    swisscheese74
    7 years ago
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    same here..been like this for a whole week. Cant access HUT at all. There was recently an update to NHL18  so not sure if that screwed up HUT but it'd be nice if EA can fix it on there end.

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Any help would be appreciated.
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NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542317"},"body":"same issue with Hut errors but mine just wont let me go into some of the play vs cpu games","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"90","kudosSumWeight":0,"postTime":"2018-03-18T16:24:20.099Z","lastPublishTime":"2018-03-18T16:24:20.099Z","metrics":{"__typename":"MessageMetrics","views":7089},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542317","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message9542317AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/nhl-franchise-discussion-en/33696/1/15213902193652093878373.jpg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2493936":{"__typename":"User","id":"user:2493936","uid":2493936,"login":"Duece09","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-19T15:37:35.618Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2493936"},"ModerationData:moderation_data:9542318":{"__typename":"ModerationData","id":"moderation_data:9542318","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542318":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2493936"},"id":"message:9542318","revisionNum":1,"uid":9542318,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542318"},"body":"Same for me. Played last night (3/18/2018) just fine. This morning gives me an error code a mile long (pretty sure I'm getting same error code).","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"144","kudosSumWeight":0,"postTime":"2018-03-19T15:39:36.024Z","lastPublishTime":"2018-03-19T15:39:36.024Z","metrics":{"__typename":"MessageMetrics","views":6983},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542318","repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9542319":{"__typename":"ModerationData","id":"moderation_data:9542319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542319":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9542319","revisionNum":1,"uid":9542319,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542319"},"body":"I've been getting that same error message today. Played several games late last night no problem. Can't find a way to fix it","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"124","kudosSumWeight":0,"postTime":"2018-03-21T22:59:53.312Z","lastPublishTime":"2018-03-21T22:59:53.312Z","metrics":{"__typename":"MessageMetrics","views":6839},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542319","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9542320":{"__typename":"ModerationData","id":"moderation_data:9542320","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542320":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9542320","revisionNum":1,"uid":9542320,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542320"},"body":"

I have the same error code on PS4, tried logging into a different account and opening HUT and same thing happens. I'm still able to play online versus for whatever reason.

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Told the rep I don’t have a PC, he said “Go borrow a friends”. I told the rep that all my other online games work fine but swears it’s my issue cause he says they can’t help without me getting this program to run a trace. Why should I have to have equipment that I don’t need to fix a issue they have.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-03-22T00:09:15.195Z","lastPublishTime":"2018-03-22T00:09:15.195Z","metrics":{"__typename":"MessageMetrics","views":6612},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542321","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9542322":{"__typename":"ModerationData","id":"moderation_data:9542322","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542322":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9542322","revisionNum":1,"uid":9542322,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9542321"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542322"},"body":"Same issue, can’t play hut. Tried for 3 days now. They lost a customer.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"postTime":"2018-03-22T00:22:54.182Z","lastPublishTime":"2018-03-22T00:22:54.182Z","metrics":{"__typename":"MessageMetrics","views":6543},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542322","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2515603":{"__typename":"User","id":"user:2515603","uid":2515603,"login":"silentk0420","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-20T21:36:22.976Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2515603"},"ModerationData:moderation_data:9542323":{"__typename":"ModerationData","id":"moderation_data:9542323","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542323":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2515603"},"id":"message:9542323","revisionNum":1,"uid":9542323,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542323"},"body":"Every time I try to load hut, this code appears failed to retrieve data and this is underneath EE7438DD91E858E5-0000000000009999-16DACA6A084CB423 I've gone thru ea support and they can't fix it this is beyond ridiculous
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-03-22T00:37:22.005Z","lastPublishTime":"2018-03-22T00:37:22.005Z","metrics":{"__typename":"MessageMetrics","views":6309},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542323","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message9542323AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/nhl-franchise-discussion-en/33702/1/1521679010620-869889500.jpg\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9542324":{"__typename":"ModerationData","id":"moderation_data:9542324","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542324":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:9542324","revisionNum":1,"uid":9542324,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542324"},"body":"Have been getting error code since 5:30, it is now 9:00. Have done every form of trouble shooting still no success. They've really dropped the ball on nhl 18 this year.. Truly frustrating.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"188","kudosSumWeight":1,"postTime":"2018-03-22T00:50:16.312Z","lastPublishTime":"2018-03-22T00:50:16.312Z","metrics":{"__typename":"MessageMetrics","views":6328},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542324","repliesCount":4,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:132553":{"__typename":"User","id":"user:132553","uid":132553,"login":"BeepBeepEA","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-02-12T16:03:57.000Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:132553"},"ModerationData:moderation_data:9542325":{"__typename":"ModerationData","id":"moderation_data:9542325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542325":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:132553"},"id":"message:9542325","revisionNum":1,"uid":9542325,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542325"},"body":"Same error here. Was in support chat for almost an hour. After walking me through setting up a new PSN ID account to get into HUT and receiving the same error, their response was, \"Even they have received numerous cases like this. Please allow it sometime and seems like a server issue those issues often fix themselves pretty quickly. Also you can post here to help the studio get visibility of this issue - https://answers.ea.com/t5/Technical-Issues/NHL-18-HUT-Failed-to-retrieve-data/td-p/6697079\". Thanks EA.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-03-22T00:54:30.454Z","lastPublishTime":"2018-03-22T00:54:30.454Z","metrics":{"__typename":"MessageMetrics","views":6453},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9542316/message:9542325","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2517585":{"__typename":"User","id":"user:2517585","uid":2517585,"login":"swisscheese74","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-22T00:52:16.332Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=1721239713000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2517585"},"ModerationData:moderation_data:9542326":{"__typename":"ModerationData","id":"moderation_data:9542326","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9542326":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2517585"},"id":"message:9542326","revisionNum":1,"uid":9542326,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9542316"},"conversation":{"__ref":"Conversation:conversation:9542316"},"subject":"Re: NHL 18 HUT Failed to retrieve data","moderationData":{"__ref":"ModerationData:moderation_data:9542326"},"body":"

same here..been like this for a whole week. Cant access HUT at all. There was recently an update to NHL18  so not sure if that screwed up HUT but it'd be nice if EA can fix it on there end.

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@The_Poohnisher87@shawn198977@sean_werel491@slydog5007@Fuctplaya

\n\n

Apologies everyone, there was an issue on PS4 for approximately 90 minutes (9pm-10:30pm UTC, 21/3/18) which has since been resolved.

\n\n

Not ideal but you should be able to play now.

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