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Anonymous's avatar
Anonymous
8 years ago
Solved

NHL 18 HUT Failed to retrieve data

When I try to open Hut for NHL 18, I see this error code EE7437DD91E858E5-0000000000009999-16DACA6A084CB423. Tried restarting ps4 and reopening app. with no luck.

Any help would be appreciated.
Thank you

19 Replies

  • SetrumS's avatar
    SetrumS
    New Rookie
    7 years ago
    I played a bunch of games to get into HUT champions. Now can't get in to play...
  • BeepBeepEA's avatar
    BeepBeepEA
    7 years ago
    My support at EA said at the end, "please feel free to contact us again. We'll be glad to help you. Thank you for contacting EA. Happy Gaming 🙂"

    What gaming? Can't get into HUT! ☹️
  • SetrumS's avatar
    SetrumS
    New Rookie
    7 years ago
    I'm having the same issue. Played fine last night. Error this morning. Getting shafted on packs for HUT champions 5. It will be over by the time I can log in.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Not satisfied and would like reimbursed my money. EA told me after a 40min phone call that they will not do anything for me. Basically we took your money and you get nothing in return. Then that hung up in me! Worst customer service ever. EA sold me a false stock basically
  • Anonymous's avatar
    Anonymous
    7 years ago
    Spoke to another Rep that says it’s the PlayStation servers having issues. This company will not take responsibility for anything it does, cause it’s scared that it may have to compensate you instead of charging $30 for a limited pack with 40 pulls that makes it sound like you will get TOTY then won’t give you a player over 85ovr! Now I noticed them putting TOTY player not guaranteed! Nice CYOA!
  • Anonymous's avatar
    Anonymous
    7 years ago
    Worst part about it is after 5 hours EA website says servers are up and running, but that is not the case. Same error messages. When will they get their * together?
  • Anonymous's avatar
    Anonymous
    7 years ago
    This year's been the worst. Every update has encountered issues with the servers, complete sh** performance especially from a multi million dollar corporation.
  • Anonymous's avatar
    Anonymous
    7 years ago

    I am able to play one hut or eashl just fine, but when I try to play again error code appears. I have shut down the game and restart it and then I can play one game again. The restart, one game,restart... Its been like this for like 2 months now. Now the nhl 19 beta arrives, same problem.. what do I do

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