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lavyBOYS's avatar
lavyBOYS
7 years ago
Solved

NHL 19 Impossible to Play Online

Hi, I download NHL 19 earlier this weak and I tried to play online but a window with " please go see ea.com/unable-to-connect " appear . So I can't have acces to any NHl 19 online games mode. But, I ...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
7 years ago

Hey @lavyBOYS, Thanks! 

Do you use wifi or cable connection for the PS4? 

Have you done any local gaming for NHL 19? If no remove local and cloud saves for NHL19. 

Let me know if that helps or not. 🙂 

/Atic 

lavyBOYS's avatar
lavyBOYS
7 years ago

I use a cable, but whether i try with wifi it still dont do anything. Also i bring my ps4 to a friend house and i was able to play online (wifi) with. Does that mean i have a problem with my router ?

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    7 years ago

    Hey, @lavyBOYS that could be the router issue or ISP issue.


    I recommend power cycling the router and make sure it's up to date. If it fails after that poke your ISP and see what they can help with.

    Let me know how it goes. 🙂 

    /Atic 

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