NHL 20 Error starting any game

Tried that as well, unfortunately it didn't work.

Tried it as well.  No luck.

Anyone still having the issue ? I tried many things this week-end, including 3 full factory resets and re-downloading EA Access and NHL20 both on wired connection and Wi-Fi. My account works on someone else’s Xbox, so I thought it may have been my connection. Then I tried using my phone as a hotspot, and it still didn’t work. Now I’m stuck with no clue on what my issue is. The sad thing is I spent money on packs before playing my first game and noticing I had a problem..

Same here.  EA insists it's my connection, yet the problem still persists with my hotspot connection.  Theyve gone silent and refuse to help

Has anyone who's experiencing this issue purchased the Deluxe or Ultimate edition to get the 3 day early release?  Wondering if the issue is gone with the actual launch of the game.

@EA_Atic

Here's a list of troubleshooting steps requested by EA help staff in no particular order: 

-reset alternate MAC address

-opened all ports as per recommendation

-confirmed hardwired connection

-confirmed NAT is open.

-changed to Google DNS, later changed to another DNS starting with 208... etc

-uninstalled/reinstalled NHL 20.

-deleted any saved game data.

-performed UOTrace route on my network, gave results to EA help tech who stated the results were good.

-connected my console to hotspot from my cell phone, still experienced the same issues.

-connected my console to hotspot on my work cell phone, still experienced the same issues.

-tried a friend's gamertag on my console, still experienced the same issues.

-made a new gamertag and even purchased a month of EA access at the recommendation of EA help tech.  Couldn't get EA access to load.

-my friend tried my gamertag on his console, it worked with no issue.

-factory reset console.

-uninstalled/reinstalled NHL 20.

-confirmed with ISP that router's firmware is up to date.

EDIT:

-also tried recommended steps by other users here, including deleting persistent data on DVD menu.

No issues playing any other game, including NHL 19.

I tried everything and I'm not able to play NHL 20 Online and I have the same error message than you! It's very frustrating!

We're running the pre-release version of the game having bought the Deluxe edition and we experience the same issue. We don't want to lose the diamond pack we opened! 

Thank you for contacting EA help.
I am sending you this email in reference to our chat session regarding connectivity issue with the demo NHL 20.
I am glad I was able to help you with the game issues by sharing the relevant troubleshooting steps to sort it out in a follow up email.
Please follow these steps to resolve the issue-

1. Clearing the cache/Power cycling
While the console is on, press and hold the console’s Xbox button for 5 seconds.
The console will power down.
Unplug the power cord.
Wait 30 seconds.
Plug the power cord back in then turn the console back on by touching the Xbox button
Note: If your console is set to the Instant On power state, the above steps will shut the console completely off and will not enable Instant On or the ability to turn on your console by saying ‘Xbox On’ until it reboots.
2. Clearing persistent storage
From the Home Screen, using the controller scroll left to the navigation pane.
Scroll down to Settings Icon.
In the Settings menu scroll down to Disc & Blu-ray.
Select Blu-ray.
Select Persistent Storage and confirm your selection.
3. Alternate MAC Address
From the Home Screen, using the controller scroll left to the navigation pane.
Scroll down to Settings Icon.
In the Setting menu scroll down to Network and select Network Settings.
Select the Advanced Settings.
Select Clear.
Shut down the console.
Disconnect the power cord from the back of the Xbox One and wait two minutes.
Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
Once the power brick has the Orange light start the console and try the game again.
4. Clear your local saved games and try reinstalling the game
Remove the disc from your console.
Scroll left on Xbox Home to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Storage.
Select Clear local saved games.
Note: Selecting this option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.
Select Yes to confirm.
Once your console restarts, try installing the game again.
5. Take your console offline and install the game
Use your console offline:
Scroll left on Xbox Home to open the guide.
Select Settings.
Select All Settings.
Select Network.
Select Network settings.
Select Go offline.
Cancel the download:
On the Home screen, scroll to the right and open My games & apps.
Select Queue.
Highlight the game you’re trying to install.
Press the Menu button on the controller.
Select Cancel.
Eject the game disc and power cycle the console:
Eject the game disc.
Press the Xbox button to open the guide.
Note: Double-tapping the Xbox button will open the guide from any other screen on the console.
Select Settings.
Select Restart console.
Select Yes to confirm.
6. Go online and let the game update install:
On the Home screen, scroll to the right and open My games & apps.
Select Settings.
Select All Settings.
Select Network.
Select Network settings.
Select Go online.

This just worked for me

I did everything but step 5 and it worked for now!

Yep, I did everything that @mimico_what did as well. The only thing that I'd also add is that I tried Removing/Re-Adding my gamertag (it didn't work).

Let's hope that these guys figure it out. It's kinda bs that we don't get the ability to play the game early on. Hopefully the game ACTUALLY works on Friday. 

@BluffDemon154 tried your steps with no success.

@Landeskogg92 I'm ok to wait until the official launch, but my concern is that EA is not being proactive at all.  They'll likely wait until this issue reappears at launch, then investigate it instead of doing it now when multiple people are already affected.

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@EA_Atic wrote:

Hey everyone,

 

While looking at the issue I see several said they done troubleshooting to try to solve it. Can I get a detailed list on what you have tried so I don't suggest the same thing also helps to investigate the issue. 

 

/Atic 

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I'm having the same problem.  I bought the Deluxe Edition (digital version) yesterday on release day.  I already knew all the troubleshooting steps and had tried them.  I told that to the chat rep and he emailed what I already tried and ended the chat (before I received the email).  I've gone through them twice more.  I am not happy spending extra money because HUT is my favorite mode and I'm losing on getting the first monthly collectible.  I also have a bandwidth limit and have downloaded the game 4 times now.  I am very frustrated.  Has the error code been sent to the dev team?

@EA_Atic any update on this at all??

I spoke with an EA Chat rep for over an hour tonight.  They had no idea and the only thing they had me do was remove my account from my Xbox which of course didn't work.

@Moshers The lack of communication is what's really bothering me.  I get that there are bugs with anything thats new.  But at least acknowledge that you're working on a solution?  

I spend about in total 4  hours with EA support chat. i don't know what exactly solved, probably escalation to tehnician solved everything.

@danielle185 Maybe your issue was different than what I'm experiencing.  I can't play any game modes or even enter a dressing room.  Only thing I've been able to play is free skate/practice.

Why does my browser tab read, "solved".  This is not solved.

I just spent another 40 minutes on chat and that resulted in an email telling me to change my date and time and a link to online connection issues from 2014.  Um, you can't change your date on Xbox anymore.

I getting really peeved now.  That's 3 chats, two of them I told them the problem needs to be escalated.

GRRRRRRRRRR