Community Admin@zteb9t15qml0
Does this happen to you often for other save files with different positions or only for a specific save file?
Does it only happen when you reach a certain rating?
Hi,
I work in IT so i did my due diligence (i think) in troubleshooting the issue.
I tried 3 different saves (on on the cloud, one local on the ps5 (3 different ones from different dates) and one on my external hard drive. All of them have the same issue, so I wouldn't think this is a corrup save file issue.
Like I mentionned, i tried reinstalling the game after deleting it, bringing my backup to a different ps5 and the same issue occurs.
if that helps, I was on 99 rating (500 hours of play gone in the drain), and all
of this cam after one of ur patches to fix random non relevant answers that were proposed in coach post or mid game conversations. i made some research and someone in the past reported the same issue on 2020 edition and a parch fixed it.
i dont know if its because the be a pro communitu is not big, but no acknowledgement or even reply from Ea was done since a few reports are going online!
could you please guide us on any expected next steps or should I just move on with my life because this will be deemed an isolated case?
Community Admin@zteb9t15qml0
We'll need to get this logged down first. I am not sure how reproducible this is. If others can confirm positions and when they exactly experience this and the level of their player we can get an idea where in the timeline it happens. These games are saved locally and there is unfortunately no method through our tools to correct this outside of a patch/update, therefore all we can do on our end in the community is gather the info for the team to bug it.
We need:
Experiencing the same issue under pretty much the exact same circumstances over on Xbox One as well. As recently as today.
I'm experiencing the exact same issue at a coaches discussion immediately following the completion of the tasks to award me with the 3rd eye skill.
My Gamertag is dwaynegretzly
Xbox one x
Position: C
Rating: 95
The game video freezes at the beginning of a coach conversation when simming from April 14, 2026.
The coach walks into frame and the game video freezes just as the discussion options are about to show up while the audio continues for at least 10 seconds.
Same here
Community Manager
