NHL 21 Great Eight edition - no bonus HUT packs

@AlphaBozo 

What you're saying is 100% incorrect. This has not been an easy issue to resolve, but we are continuing to work on it. We absolutely care and any claims that just because this is NHL and not FIFA is completely speculation. It's also very inaccurate. I totally get the frustration here. We're frustrated as well and want this resolved as quickly as possible.

@AlphaBozo 

Any time something happens that takes time to fix, people accuse us of using it as a method to sell more packs. We are far more interested in happy players than trying to manipulate you all into buying packs. There are issues with FIFA that took weeks to resolve as well. This has nothing to do whatsoever with one title being more popular than another. We want this fixed as soon as possible and we're trying to make that happen.

I'm going to be gone for a few days starting in a couple of hours. Please don't take that as ignoring this issue. I don't know when it will be resolved, but we are absolutely trying to make that happen sooner than later.

I as well have been affected by this and it's lasted all of 4 days since I've purchased the game. As other have mentioned clarity into what the issue is and a time frame on which it will be resolved has been severely lacking. Escalating the issue passed yourself is necessary because this is does have the potential to become a legal issue. You have my money, I want the product it was described as. If you can't, won't, or intend to take your sweet time without any official statement by the company declaring this will be fixed then you're obligated to return my money as the product was not fully delivered. The refund policy through Playstation is in effect for another 10 days, which I will use seeing as how "looking into it" gives me no assurance it will ever be fixed nor that I will be compensated for my time and inconvenience.  This is in no way due to any fault of my own, and I should not have beg the people I paid for the product to be delivered as described. If this is above your pay grade, then please bring the royal highness off their throne down here so I can yell at them as this is not a personal issue with you. 

I was already on the fence about purchasing this as it's nothing but a glorified roster update every year, however, I gave it the chance.  Tell your boss to tell his boss you most likely already lost a sale next year due to their lack of concern about customers regardless of the outcome in this instance. There's a reason EA has a terrible reputation for customer service, and the only place you guys don't seem to disappoint is in your ability to fail the expectations of the consumer base.  

12 days. 

TWELVE DAYS.

I've been waiting now. This is honestly ridiculous, and how anyone at EA thinks that this is acceptable is actually insane. If EA can't even give us content that we paid for, how can we even expect them to give us content that we deserve for waiting so long for them to fix?

I'm hoping that someone pulls their finger out of their arse sometime immediately and tells us something here.

I had the same thing happen to me, I'm glad its not just me but it really stinks to not have this content right away. I also purchased on Feb. 1 so 12 days ago on Xbox.

Put in a request on 2/1, case number 74512815. Say's my case has been resolved but I still don't have the content. About to submit another case.

I owned the game and my hut got deleted with almost all my players being 83+. I upgraded so that if my old team couldnt be recovered i would atleast have mcdavid and packs but i have tried starting a case and restarting my new team 3x and still no premium packs or cover athlete choice pack have shown up

I can't even get a refund, pretty sure this is illegal lol

Been 2 weeks now, and STILL no packs

Still going boys. Apparently the only one who can fix it is the guy who went on vacation without approval to dole out the packs before he punched out. Can you at least admit you have no idea what the problem is and have no intention on fixing it so I can at least confirm I'm being crapped on? Do you not have the ability to fix issues with people's accounts? The packs literally cost you nothing and you could hand them out for free. I highly doubt we all got together in some great conspiracy to get 16 packs for free that this requires some Watergate scandal level investigations. Is it you're worried that if you just give us the packs that somehow it might magically fix itself and we'd get another 16 packs? I mean at this point you should be shooting the packs out of a cannon at us to keep us as customers. You have our money and are pretty much telling us to sit and spin. Maybe some negative press might get you moving? Maybe a few emails to the bigger game websites might get them to do a write up about EA stealing money and shrugging their shoulders when it comes to fixing the issues. Who am I kidding? You guys have been named in the top 5 worst company's numerous times, there's probably a plaque in the office where you guys congregate saying "We will take the title next year Comcast! You're going down!" 

It was more sarcasm to the fact Aljo said he was leaving for a few days and no one has stepped in to handle what I would deem a significant issue. Communication has ceased since he's left what I was assuming was his weekend which is now over. This isn't a mom and pop business with very few employees, this should warrant more than shrugging their shoulders and taking a holiday. I would think this would be an issue of importance when customers aren't getting product paid for and advertised. It's starting to become a bait n' switch, which is kind of illegal. If they need confirmation from Playstation that the games were purchased this shouldn't be an issue of days, especially without communicating that's what they are waiting for. Silence that we've had recently is not a good look. It seems like they have either have no clue and won't admit it, or flat out ignoring it hoping for it to go away. This is something media would care to report with how the gaming industry looks right now with things like Cyberpunk going down. EA already has a bad rep, this isn't going to help either. You'd think someone would step in and actually act like this is a concern. 

Bought this edition on Feb.12 for ps4 and am missing the hut packs as well. Ea continuously amazes me, theres no quality control whatsoever, just keep pumping out below average games one after the other trying to maximize profits. Releasing yearly sports games with little to zero changes or updates charging full price, im surprised this isn't illegal and wouldn't be surprised if the government steps in in the near future. They've been copy pasting these games for years now and still are having major issues, just ridiculous.

Since its now outside the return window for me, I am not sure what other options are available besides going nuclear and filing a complaint with the FTC in the US.  I am sure that is against the TOS and will get you banned from this and all other EA games.  I am frustrated but that could be a whole other can of worms so I guess I the lesson learned for me is to no longer buy EA games.  They will miss me over at MUT.   

@AlphaBozo  FTC is the Federal Trade Commission.  They are the ones that are responsible for Consumer Protection laws in the US.

It would have be a class action suit seeking damages and compensation.

It's troubling that the "Community Manager" hasn't chimed back in and don't think someone isn't reading these posts that works for them. This is customer relations at its worst and someone would be losing their job after this debacle if it were my company. They seem to want to lay this at Playstation's door, but they are the ones that validate the keys given to Playstation to sell. It should be as simple as emailing a receipt of my purchase and handing me the packs. As I said before, these aren't goods that need to be made or taken out of existing stock. They are literally made out of thin air and with the click of a mouse. If there is an issue with buying coins and you don't receive them, do they just tell you to wait and see if it's fixed? This is the same as going to customer service at Walmart and the rep walking away mid conversation and never coming back.

I will not buy any more EA games after this. Period. I've already stopped purchasing Madden. Every game this company releases is plagued with bugs, glitches, and downright incompetent customer service. If the NHL and NFL would remove exclusivity with these idiots it would be great and I'd buy a NHL2k22 immediately were it made, but alas the almighty dollar speaks loudest. You know it's bad when somethings on sale for half off and you're still getting ripped off buying it. 

It's going to continue going on because they see it and refuse to respond. This isn't about the packs anymore. It's about the clear disrespect we've been shown and lack of clarity. If they refuse to give me the packs then so be it, but at least tell me. A MOD, ANY MOD NEEDS TO RESPOND. If you don't know what to do, call your boss. If he doesn't know what to do, have them call their boss. Get an answer because I'm not satisfied with silence. You have my email, have them contact me. I don't want some low tier stooge. I want someone that can provide answers.