NHL 21 Great Eight edition - no bonus HUT packs

It was more sarcasm to the fact Aljo said he was leaving for a few days and no one has stepped in to handle what I would deem a significant issue. Communication has ceased since he's left what I was assuming was his weekend which is now over. This isn't a mom and pop business with very few employees, this should warrant more than shrugging their shoulders and taking a holiday. I would think this would be an issue of importance when customers aren't getting product paid for and advertised. It's starting to become a bait n' switch, which is kind of illegal. If they need confirmation from Playstation that the games were purchased this shouldn't be an issue of days, especially without communicating that's what they are waiting for. Silence that we've had recently is not a good look. It seems like they have either have no clue and won't admit it, or flat out ignoring it hoping for it to go away. This is something media would care to report with how the gaming industry looks right now with things like Cyberpunk going down. EA already has a bad rep, this isn't going to help either. You'd think someone would step in and actually act like this is a concern. 

Bought this edition on Feb.12 for ps4 and am missing the hut packs as well. Ea continuously amazes me, theres no quality control whatsoever, just keep pumping out below average games one after the other trying to maximize profits. Releasing yearly sports games with little to zero changes or updates charging full price, im surprised this isn't illegal and wouldn't be surprised if the government steps in in the near future. They've been copy pasting these games for years now and still are having major issues, just ridiculous.

Since its now outside the return window for me, I am not sure what other options are available besides going nuclear and filing a complaint with the FTC in the US.  I am sure that is against the TOS and will get you banned from this and all other EA games.  I am frustrated but that could be a whole other can of worms so I guess I the lesson learned for me is to no longer buy EA games.  They will miss me over at MUT.   

@AlphaBozo  FTC is the Federal Trade Commission.  They are the ones that are responsible for Consumer Protection laws in the US.

It would have be a class action suit seeking damages and compensation.

It's troubling that the "Community Manager" hasn't chimed back in and don't think someone isn't reading these posts that works for them. This is customer relations at its worst and someone would be losing their job after this debacle if it were my company. They seem to want to lay this at Playstation's door, but they are the ones that validate the keys given to Playstation to sell. It should be as simple as emailing a receipt of my purchase and handing me the packs. As I said before, these aren't goods that need to be made or taken out of existing stock. They are literally made out of thin air and with the click of a mouse. If there is an issue with buying coins and you don't receive them, do they just tell you to wait and see if it's fixed? This is the same as going to customer service at Walmart and the rep walking away mid conversation and never coming back.

I will not buy any more EA games after this. Period. I've already stopped purchasing Madden. Every game this company releases is plagued with bugs, glitches, and downright incompetent customer service. If the NHL and NFL would remove exclusivity with these idiots it would be great and I'd buy a NHL2k22 immediately were it made, but alas the almighty dollar speaks loudest. You know it's bad when somethings on sale for half off and you're still getting ripped off buying it. 

It's going to continue going on because they see it and refuse to respond. This isn't about the packs anymore. It's about the clear disrespect we've been shown and lack of clarity. If they refuse to give me the packs then so be it, but at least tell me. A MOD, ANY MOD NEEDS TO RESPOND. If you don't know what to do, call your boss. If he doesn't know what to do, have them call their boss. Get an answer because I'm not satisfied with silence. You have my email, have them contact me. I don't want some low tier stooge. I want someone that can provide answers. 

@AlphaBozo 

Very sorry for the lack of an update. I was off the last few days and our support is being impacted by the severe weather conditions in Texas. As far as this issue goes, we are still trying to get it resolved as soon as we can.

Just bought G8 Edition and went through the exercise of finding this out yesterday. How does EA even release this edition with a glitch in the bonus content? How is there no resolution after weeks? How is EA not offering customers refunds?

How they still sell these editions that won't work, 2 weeks after it was discovered is mind-boggling. 

Just a proof that this haven't been taken serious in any way by the admins.

Money is the key. They haven't given a * about the customer and that won't change.

@EA_AljoIn what world does the weather in Texas excuse EA's inability for over two weeks to either:
1. Fix the issue with missing content

or
2. Compensate customers

Or at the very least, pull the bonus content editions off the store? Isn't EA worried about legal actions from false advertising?

this is absolutely *. the game is on sale advertised as a * EA SALE. they’re selling the god damn broken version of the game and advertising it on xbox front page. this is a * crime but it’s a huge company and nothing will happen.

18 days still no content, I want a refund now cause I'm actually done waiting lol, Xbox won't give me one because the problem isn't theirs, if someone could sort that out that would be great

And the worst thing is I can’t even request for a refund on PS4 because I already downloaded it so I’m not even playing it and I don’t get the packs I paid for an L all around. I just want my money back.

* crazy they basically are false advertising and ain't doing * about it. Same issue here. Had my kid all happy to see what team he would get to build.  For his birthday that's the main thing he wanted.  All for nothing.  Smh EA does it again. Never ceases to amaze me 

Hello, everyone. Thanks again for your continued patience. There should be a grant going out today to those affected. When we have more details, we'll post an update.

Edit: We will also be granting additional base packs along with the normal bonus content as compensation.

I got my packs, why are they all untradeable??