Community Admin
Community ManagerHello, everyone.
For missing pre-order content, please contact the retailer you purchased the game from so they can investigate this. Thanks!
I contacted Sony multiple times each time they say to contact EA. Guess it's easier to pass the buck on this one because it's a major screw up, hey? I think you owe us apology packs because when people pay over a hundred dollars they expect to get what was advertised.
What a waste ...I guess this his what we get when we order online
Community AdminHey, NHL Community.
The development team is working to get the pre-ordered content sent out to accounts that are still missing them as soon as possible. We'll update this thread as soon as we can confirm it's been addressed, thank you for your patience bearing with us on this.
If you're concerned about your pre-order content for your account, please don't hesitate to contact our Support team below by opening up a case for tracking. We don't anticipate this continuing for an extended amount of time. We'll update this thread in the coming days.
When it has been fixed will the packs just show up for us in HUT?
Any update on this?
Hey EA our diamond packs for October better be all untradeable icon collectibles at this point. This is ridiculous. 3 days early access. 2 diamond packs a month. Synergy player choice pack. Cover athlete choice pack. Here we are two weeks later and your loyal customers have paid extra for the great eight edition for nothing more than than the headache of dealing with your “customer service”. We paid for the bonuses we still haven’t received now we’ll be chasing all the people you didn’t miraculously rip off. This should have been fixed by now.
Community AdminOur apologies for not updating this thread (I updated the other main one we had here on the forums). The team pushed through a fix on this last week and the content should be on accounts. It's possible there could be fringe cases like yourself where our EA Advisors will need to help manually grant the content for you once they can verify the pre-order was valid.
Please reach our Support team as soon as possible via these options below and they'll help get you taken care of with your pre-order content.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
I also still haven’t received my packs. I’ve tried going through the help as well and no one has been able to help me get them.
Thank you. You seem to be the only one who knows what’s going on. Help.ea is still blaming the third party seller and is not aware that this has been an issue for many people. The place I bought this from has replaced my original copy so now I’ve entered two great eight edition codes and I still am missing packs. Is there any other option to speak with someone about this? Right now I only have the option to email them and then wait a day to hear them blame the store I bought this from for the code I received...in the box. Is Twitter the same group of people that provides support for help.ea? If so I’ll just see if I can take this back and get a refund.
Community AdminThank you. Best Buy emailed a code and I received a code in the packaging. The code I was emailed had no description so I assumed it was for NHL 94 rewind. It was for the standard edition preorder. I entered both codes the Great Eight Edition then what turned out to be the standard edition and it looks like the Standard Edition code cancelled out the great eight edition code. How do I go about getting that fixed? Right now I have one standard edition and two great eight edition codes redeemed under my account. Sony says they can’t remove codes from my account.
Community AdminI have the standard edition code and one great eight edition code. I left the original great eight edition code in the box when I exchanged it. Thanks for all your help. The three codes are showing as having been redeemed in my PlayStation account history.
Community AdminI’m also still waiting for my content. Purchased the Great Eight edition on October 15th. Redeemed my code in the case and I received my chel bags, be a pro boost, and my loyalty packs in HUT for playing previous games. But still no HUT pre order packs. I’ve talked to EA help on messenger. I’ve set up help on the EA website. I keep being told to just wait and no one can provide me with an actual date of how long this can take. It takes hours, sometimes days to get replies. At this point it seems like my case is not even being worked on. What else can I possibly do?
Community AdminAny update on this yet? I haven’t heard back from my ticket or from live chat.
I just had a live chat agent once again tell me to contact the retailer. When I told them that I already have and this is a known issue from EA they simply dismissed me and said there was nothing they could do. I simply wanted to know whether there was an update on my ticket or not.
Community AdminYes. And is there any news on this yet?
Community AdminI have emails now from EA help seemingly like it’s a completely different team member asking me the same questions over again. Is there not a follow up that’s done on my case from the beginning? How can I not get answers to this? Is there something specific I’m supposed to be doing? I check every day and lo and behold no packs.
Community AdminOk why is it that the cases I’ve set up people are coming back and telling me to contact the retailer again!? This is absurd. I’ve done that already. And that’s not the issue. I don’t get why I’m getting different info from you guys.
Yeah same boat. Still missing diamond packs, synergy, and cover athlete. At first someone tried to help on twitter and disabled the standard edition preorder that was on my account but that didn’t help. Tried to contact through twitter again and nothing. Contacted help.ea again Thursday and after having to argue with them that it wasn’t a retailer issue they said it was a global problem that they’re working on a fix for and that I just have to wait. Pretty sure ea blueberry said this had been fixed already. Any advice on what to do now? Thanks.
Community AdminThe team is planning to fix this from their end, expect your missing content to show up soon! As soon as we can confirm an official date or when the fix has gone out we'll update you here. Thank you for providing us details and hanging in there.
EDIT: Regarding the fix that went out earlier, that was for all pre-order content in general. What we are still seeing are players missing Diamond, Cover Athelete, and Synergy packs post fix which was still under investigation.
