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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago

NHL 21 Pre-order / Game Info / Support & Help

Hey, NHL Community! Welcome to the NHL 21 forums and we hope to see you join us on the ice at launch! Below you'll find articles below with information on NHL 21. Have a question? Ask it here! ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Philliesfan2222 

I understand, but there's nothing we can do about this. If it's addressed by us, we'll make an announcement. For now, the retailer you purchased the game from will need to assist.

Philliesfan2222's avatar
Philliesfan2222
5 years ago
@EA_Aljo Do you think when the game fully comes out tomorrow the deluxe edition buyers will get there packs
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Philliesfan2222 

    It's possible, but they should have been received by now. You're welcome to wait or contact the retailer the game was purchased from for assistance.

  • Philliesfan2222's avatar
    Philliesfan2222
    5 years ago
    @EA_Aljo We have done this and they say come to you why can’t u good just fix this and give us literally three packs, which are synergy choice pack, cover athlete of pack, and diamond choice pack, and now your game is down and nothing never loads like cmon it’s annoying for some players that don’t get anything and they paid extra for
  • Philliesfan2222's avatar
    Philliesfan2222
    5 years ago
    @EA_Aljo Like you see are accounts connected to are psn why can’t you just go into are hut and fix it. There are definitely going to be huge problems going through the whole year and it’s disappointing for people that pay extra for stuff that is awesome and you guys make more and scam us basically for not helping.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Philliesfan2222 

    PSN is currently having some issues. You can keep track of them here. That's affecting access to our games.

    As far as the missing content goes, that's something the retailer will need to assist with.

  • eloilav123's avatar
    eloilav123
    5 years ago

    I got the same problem like i got the great eight edition (130$😳😳😳) and i didn’t receive my pack like geez ea just do something we buy your game every year!!!

  • Lilj101's avatar
    Lilj101
    5 years ago

    I’m also still missing all my pre order packs. I reached out to EA all they’ve told me is make sure I reddened the codes 😒 and to exit the game and go back in. Which I have. Still no packs 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lilj101 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Load in to NHL 21 and see if the packs are there. If they aren't, you'll need to contact the retailer you purchased the game from for assistance.

  • Lilj101's avatar
    Lilj101
    5 years ago

    Yea I’ve already done that. These “power cycle” steps aren’t working 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lilj101 

    Please contact the retailer you purchased the game from to get assistance with this. Thanks!

  • Lilj101's avatar
    Lilj101
    5 years ago

    🤦🏻‍♂️ The retailer has nothing to do with this issues. Clearly if multiple people, from multiple retailers have had the same issue. This is no help! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lilj101 

    Since you purchased the game through a 3rd party retailer, we have no visibility of your order. That's why you need to go through them for help. 

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