Community AdminI pre ordered the special edition, payed extra for more packs and early release, and all my packs are blank with no image, then when I try to open them the game freezes, have to restart, tried this 10 times, same result.
Same with all the store packs you can buy, blank no image. Waste of money.
Community ManagerFor that particular issue, try the following steps:
Delete anything NHL 21 related off your console.
Go to your consoles online store through a web browser and initiate the download.
Make sure the game and the update are both 100% installed. Do not enter the game while they are still installing.
Power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Try playing again and let me know if it's working or not. Thanks!
