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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
5 years ago

NHL 21 Pre-order / Game Info / Support & Help

Hey, NHL Community! Welcome to the NHL 21 forums and we hope to see you join us on the ice at launch! Below you'll find articles below with information on NHL 21. Have a question? Ask it here! ...
Lilj101's avatar
Lilj101
5 years ago

I’m also still missing all my pre order packs. I reached out to EA all they’ve told me is make sure I reddened the codes 😒 and to exit the game and go back in. Which I have. Still no packs 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Lilj101 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Load in to NHL 21 and see if the packs are there. If they aren't, you'll need to contact the retailer you purchased the game from for assistance.

  • Lilj101's avatar
    Lilj101
    5 years ago

    Yea I’ve already done that. These “power cycle” steps aren’t working 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lilj101 

    Please contact the retailer you purchased the game from to get assistance with this. Thanks!

  • Lilj101's avatar
    Lilj101
    5 years ago

    🤦🏻‍♂️ The retailer has nothing to do with this issues. Clearly if multiple people, from multiple retailers have had the same issue. This is no help! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lilj101 

    Since you purchased the game through a 3rd party retailer, we have no visibility of your order. That's why you need to go through them for help. 

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