NHL 21 Pre-order / Game Info / Support & Help

Hey, NHL Community!

Welcome to the NHL 21 forums and we hope to see you join us on the ice at launch! Below you'll find articles below with information on NHL 21. Have a question? Ask it here!

NHL 21 will be available to play starting October 8th with the EA Play "Play First Trial." NHL 21 

Learn more about how to sign up for EA Play on Xbox One or PlayStation 4 here: https://www.ea.com/ea-play/news/welcome-to-ea-play

Launch Dates:

• 10/08: EA Play Play First Trial (10 hours of total gameplay) 
• 10/13 Full access if you pre-ordered the Great Eight or Deluxe Edition
• 10/16 Worldwide Launch!

Pre-order Information

• Pre-order & Edition Details
• How to redeem your pre-order content

Game Information:

• Gameplay Trailer
• Be A Pro Trailer
• HUT Deep Dive
• HUT Rivals FAQ
• Franchise Mode Deep Dive
• World of Chel Notes
• NHL 94 Rewind
• NHL 21 Soundtrack
• Official Twitter for EA NHL

Support/Help

• Account
  • "Invalid Account" message
  • How to Find the Email Address for your Account
  • How to recover missing items or currency in game
  • Can't change email or locked out account?
  • Unable to connect online? 
  • Get in touch with an EA Advisor:
    • Twitter
    • Facebook
    • Live-Support
• Console
  • Xbox Connection Troubleshooting
  • PlayStation Connection Troubleshooting
  • PlayStation 4 Controls
  • Xbox Controls
• Account Suspensions/Bans, Cheating & Rules of NHL 21
  • How to dispute a ban/suspension on your account
  • Rules for NHL 21
  • How to Report Cheating in NHL 21