Community Manager
I've been rewarded preorder pack on the wrong version of the game (PS4 instead of PS5) because of these issues and lack of crossplatforming.
Vancouver EA team has been stuck in early 2010's.
Shame
Community Manager
@Teal_Shark88 wrote:
@Gamatru I have the same issue with xbox. I got xbox one preorder packs but didnt get any for my Xbox S. I've reached out to EA they said I have to talk to Xbox and xbox said they dont cover this issue. Not sure what to do to get the content I paid for
Your content will be assigned to whichever HUT team you logged into first. You do not receive them on both.
I logged on on PS5 first, as I said.
Community Manager@Gamatru
Unfortunately, Our Support team are not going to be able to help move the content from one generation team to another as that feature is not available through their tools. The NHL team will have the option to move the HUT content from PS4 to PS5 in December. If you need to, submit a case to our Advisors at our Help site so a case can be created and tracked for this issue being reported. These cases are logged and our teams can determine if any unexpected issues took place for accounts not properly receiving content. Thus far, we're not aware of any known issues on content hitting the incorrect accounts that logged in first.
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