Community Manager
Community Manager
@Teal_Shark88 wrote:
@Gamatru I have the same issue with xbox. I got xbox one preorder packs but didnt get any for my Xbox S. I've reached out to EA they said I have to talk to Xbox and xbox said they dont cover this issue. Not sure what to do to get the content I paid for
Your content will be assigned to whichever HUT team you logged into first. You do not receive them on both.
I logged on on PS5 first, as I said.
Community Manager@Gamatru
Unfortunately, Our Support team are not going to be able to help move the content from one generation team to another as that feature is not available through their tools. The NHL team will have the option to move the HUT content from PS4 to PS5 in December. If you need to, submit a case to our Advisors at our Help site so a case can be created and tracked for this issue being reported. These cases are logged and our teams can determine if any unexpected issues took place for accounts not properly receiving content. Thus far, we're not aware of any known issues on content hitting the incorrect accounts that logged in first.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
I saw atleast two people with this issue on this forum. Your support team told me players can not be transferred for me neither now nor December.
So I must play forever with downgraded team because of machine error, right?
I dropped 100$ in the trash and support team don’t care about their clients, yeah?
